Director - Mainframe Infrastructure Support, Enterprise Infrastructure

BU Overview

Fidelity Investments is one of the world's largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms.

Fidelity is a privately held, international provider of financial services and investment resources that help individuals and institutions meet their financial objectives.

Enterprise Infrastructure (EI), provides infrastructure management and production support services to all Fidelity businesses.

Role Description:

Fidelity has one of the largest mainframe implementations globally (one of the top 10 mainframe customers for IBM). Infrastructure support for the mainframes is provided by our teams in US and India. It includes supporting the hardware, zOS, DB2, MQ, WAS, CICS, Performance and Capacity. To strengthen the delivery model, Fidelity is in the process of growing its mainframe team in India.

This role, based in Chennai, is responsible for leading EI India's Mainframe Infrastructure Support team, comprising of around 20 associates and growing to 35-40 associates. This team is accountable for delivering a stable and current mainframe environment to application teams by delivering on the following:

- Mainframe tech windows

- Engineering projects

- Incident management

- Technology upgrades

- Performance and capacity analysis

Key responsibilities:

- Lead the team to ensure high quality delivery of all projects and operations

- Collaborate with the global teams and vendors to build a strong partnership

- Bring thought-leadership and new ideas to the table

- Build and sustain a culture where innovative ideas are encouraged

- Build a high-performing team with a can-do attitude

Candidate Description

- Has deep expertise in supporting mainframe infrastructure for large/complex implementations

- Past experience in managing mainframe infrastructure support for financial services firms would be helpful

- Has successful track record of training associates on mainframe technologies to manage the talent pipeline for the future

- Proven expertise in building learning culture in the team

- Is self-aware and always building on strengths and improving on development areas

- Highly collaborative and can build strong partnerships in multi-cultural environments

- Cares deeply about people and personally invests in them

- Thinks and acts strategically

Education and Experience

- Bachelor degree in Computer Science, Information Technology, Mathematics, Statistics or any other discipline

- A dynamic leader with a common-sense approach to successfully lead and motivate a large, diverse team with 15-18 years of IT experience

- Excellent written and verbal communication skills with business and technical team members across the organization

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