FatakPay Digital - Collection Strategist Manager

- Job Description: Debt Collection Strategist

- Location: Marol, Andheri East, Mumbai

- Experience: Minimum 5 years in strategic planning or operational roles within the financial services or debt collection industry

- Education: Graduate/Postgraduate in Business Administration, Finance, or related field

- Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks

Key Responsibilities:

Strategic Planning:

- Develop and implement collection strategies for different DPD buckets

- Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.

Data-Driven Decision Making:

- Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.

- Use data analytics tools to develop insights and refine strategies for better results.

Digital and Technology Integration:

- Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.

- Work with tech teams to incorporate automation and AI-based tools into the collection process.

Compliance and Risk Mitigation:

- Ensure all strategies comply with regulatory guidelines and company policies.

- Develop mechanisms to identify and mitigate risks in the debt collection process.

Collaboration:

- Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.

- Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.

Performance Monitoring:

- Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.

- Set KPIs for collection teams and monitor progress against goals.

Innovation and Continuous Improvement:

- Stay updated on industry trends and best practices in debt collection.

- Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.

Key Skills and Requirements:

- Experience: Minimum 5 years in strategic roles within debt collection or financial services.

- Education: Graduate/Postgraduate in Business Administration, Finance, or related field.

Technical Skills:

- Advanced proficiency in Excel, data analytics tools, and CRM systems.

- Familiarity with data visualization tools like Power BI or Tableau is a plus.

- Analytical Skills: Strong ability to interpret data and develop actionable strategies.