FatakPay Digital - Business & Growth Manager - Personal Loan Segment

Manage and Lead Product revenue, growth and engagement.

Responsibilities:

- Manage product segment, drive and track customer value proposition.

- Product Pricing and usage analytics.

- Product P&L.

- Product features, offering, cross-selling, up-selling strategies.

- Understanding and bundling 3rd party products and services.

- Engage with internal teams for product positioning.

- Competitor benchmarking.

- Referral programs, customer engagement and retention.

- Product Management, product roll-out and coordination.

- Manage all product collaterals & customer engaging properties such as customer statements etc.

- Manage all the processes related to value prop delivery and fulfilment.

- Manage customer communication throughout the customer journey and create delighters for the customer through assertive communication.

- Create and manage customer communication channels like SMS, Email, Whatsapp, IVR and mobile app notifications.

- Track and identify features utilisation and drive higher feature penetration.

Create & manage product utilisation dashboards:

- Publish reports of product depth & feature penetration to senior stakeholders.

- Engage with a partner to identify opportunities to introduce new features through competition benchmarking.

- Have cross-functional engagement with internal & external stakeholders to drive product development and higher product usage.

- Drive internal governance processes for launching any product, method etc.

Qualifications:

- BE / B.Tech. (Premier/Tier I), MBA (Premier/Tier I) with total work experience of 3+ years preferably in Fintech.

- Strong Powerpoint and presentation skills.

- Excellent academic background and records.

- Extra-ordinary skills in crisis management, interpersonal communication, collaboration and teamwork.

- Master of multiple tasking.

- Takes on initiatives and challenges.

- In short, we are looking for superstars to join a superstar team!.