FarEye - Customer Success Manager

- Client relationship management to be provided for all assigned accounts within the fiscal year.

- No Churn by ensuring that every client contract is renewed.

- Single Point of Contact- Maintain client contact and provide status updates for all outstanding projects and issues. Provide resources to answer clients' questions, identify needs for account customization.

- Pain Point Mapping- Engaging with client to fully understand their processes, requests, documenting and engaging appropriate resources.

- Continuous Collaboration: Communicate consistently with clients throughout the contract lifecycle, escalating important issues and driving to resolution.

- FarEye Usage- Assist clients to expand their usage & adoption of the FarEye product.

- Value Creation- Be a trusted advisor to enable clients to apply our tools to achieve their business objectives to drive value in FarEye solutions.

- Stakeholder Mapping- Schedule periodic meetings with key stakeholders within an account to do an account health check.

- Increasing Account Value (ACV): Continuously identify new pain areas and gaps at customer front and map new use cases for FarEye that drive adoption and that align to customers' business needs and strategic goals.

- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

- Product Development: Use on-site experience and client exposure to identify gaps in the FarEye product and suggest iterations/ improvements to improve product-market fit.

- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.

- Proactively spot and correct any issues that could affect customer satisfaction or retention.

- Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing on-boarding materials.

Candidate Profile

- The candidates should have exceptional organizational, presentations & communication skills both verbal & written.

- Solid technical background with hands on experience in digital technologies.

- Experience in technical support, project management, account management and consultancy.

- An ideal candidate should be passionate about client satisfaction, building professional relationships & should be a natural problem solver.

- Exposure to Logistics & Supply Chain domain is desirable.

- Should have a natural flair for conversations & enjoy talking to customers about FarEye solutions.

- Making outbound calls is an integral part of this role, so the person should love the idea of connecting with multiple customers/accounts in a day/week.

- Strong analytical and problem-solving skills.

- Capable of analyzing large amounts of internal and external data and to make decisions with speed and accuracy.

- B.E./B.Tech/M.E./M.Tech/MBA from reputed college.

- Demonstrated ability to deal with change and excel in high-stress situation.