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24/09 Vijetha
Recruiter at Falconbrick Technologies

Views:3801 Applications:156 Rec. Actions:Recruiter Actions:2

FalconBrick - Business Analyst/Customer Success Specialist (2-8 yrs)

Delhi NCR/Bangalore/Mumbai Job Code: 747011

Requirements:

- 4-5 years experience in B2B customer facing organizations

- Strong experience in MS Excel, Databases, Customer-facing experience (Microsoft Access and/or SQL experience strongly preferred)

- Proven experience in gathering requirements and testing

- Excellent communication and presentation skills

Responsibilities

- Own customer success for our customers

- Lead initial discussions with customers and gather & Understand their requirements

- Create & maintain customer processes

- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

- Planning & monitoring customer deliverables

- Rigorously manage customer data using tools such as MS Excel, Databases, etc

- Define reporting / dashboard requirements

- Prioritize & translate customer requirements/feedback to the product team

Desired Skills

- Experience in Real estate domain and Startup experience is a plus

- SaaS experience

Women-friendly workplace:

Maternity and Paternity Benefits

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