Factset - Team Leader - Content

Team Leader, Content

Job description:

25% Operations Management:

- Responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial and non-financial market data to internal database and/or external clients based on various data sources, financial reports and resources

Incumbent may handle multiple collection or quality processes and/or markets

- Ensures timeliness, accuracy and completeness of the coverage of their teams collection and drive actions to continuously improve the same

- Timely, accurate, complete collection and update of data

25% People Management:

- Manage performance evaluation metrics and formulate, execute, monitor and assess motivation plans for enhanced employee morale and appropriate rewards systems

- Build strong connection with team members, act as a mentor, motivate the team and lead by example

Improved motivation and continuous development of the core competencies of the team members resulting to better employee satisfaction and retention

10% Process Improvement Projects:

- Identifies improvement projects/tool enhancement initiatives, new sources, and liaises with Content

- Development for development and implementation

- Observes the values and principles around Business Enterprise Agility and Digital Transformation in handling projects and process improvement initiatives

- Continuous improvements in the process/database by following the Agile and Digital Transformation principles, which will lead to client satisfaction

10% Stakeholder Management:

- Works with Senior management and respective stakeholders to build plans and improvement strategies for greater output.

- Smooth execution of operational plans and business strategies

15% Workload Management:

- Prepares capacity planning, manages shifts and workload distribution. Drives goals through cross-production, shift and overtime requirement.

- Efficiently managing resources for productive results that contributes to timely delivery of data to clients.

5% Workforce/Resource Management:

- Hires appropriate candidates to fulfill resources requirement

- New resource hiring for timely production delivery

10% Knowledge Management:

- Serves as escalation point for complex data quality-related queries, production and technical issues.

- Conducts spot check / detailed reviews of market coverage by

- Collection Analysts and provide qualitative feedback.

- Improved collection effeciency and data quality standards

Key Skills : Quality standard, Process improvement, Agile, Data quality, market data, Operations, digital transformation, Capacity planning