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02/12 Sainath
HR at Factset

Views:168 Applications:38 Rec. Actions:Recruiter Actions:0

Factset - Product Specialist (2-5 yrs)

Hyderabad/Secunderabad Job Code: 1188517

Job description :


- Act as the product lead for the Exchange Data feed and real-time.


- Actively participate and contribute to internal and external calls to understand client requirements/issues and current priorities.


- Understand the product strategy and help develop solutions that will help us deliver on strategy.


- Work with internal stakeholders to ensure timely delivery as agreed upon.


- Manage the group s daily inflow of CTS product requests and guide them to a meaningful and timely resolution


- Research and prioritize questions, bugs, and enhancement requests that come through RPDs or Issue Trackers.


- Communicate with the support team regularly to gather feedback on client issues and activity


- Perform operational tasks including initial client setup, Notify announcements and account maintenance.


- Document new releases and update training and marketing materials to communicate application features and benefits


- Identify recurring issues/requests and make recommendations for feature enhancements


- Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.


- Coach and train junior team members


Required Skills :


- Strong technical and business skills (including presentation and communication)


- Basic understanding of the Global Investment Industry and Enterprise Data Delivery solutions


Professional experience and competency in three or more of the following :


- Log design and troubleshooting


- Technical QA methodology


- Programmatic APIs


- Specification writing / technical documentation


- RESTFul APIs


- FQL, Kibana, Jenkins and GitHub


- Intermediate Python knowledge, R, Matlab


- Testing using Postman and CI/CD tools like Jenkins


- Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.


- Functional understanding of Enterprise Data Delivery solutions


- Functional understanding of Software Development cycles


- Proficient in Microsoft Office applications (Excel, Word PowerPoint)


- Excellent communication, presentation, and interpersonal skills


- Excellent analytical and troubleshooting skills


- Strong organizational skills are needed to juggle multiple tasks.


- Attention to detail along with the ability to see the big picture.


- Ability to work independently and collaboratively with team members in other offices.


- Ability to work on multiple projects with shifting priorities.


- Self-disciplined and motivated work ethic.


- Ability to see projects through from start to finish.


Highly Desired Attributes :


- Knowledge or experience with Enterprise software from FactSet, CapIQ, Thomson Reuters or Bloomberg


- Knowledge of financial databases used in financial markets


- Experience with creating and maintaining product documentation


- Proven track record of guiding large projects to success


- Strong QA skills including planning, exploratory testing, defect reporting and troubleshooting.


Key Skills : Product management, Analytics, Manager Quality Assurance, Analytical, Operations, Technical documentation

Women-friendly workplace:

Maternity and Paternity Benefits

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