Factset - Product Specialist

Job description :

- Act as the product lead for the Exchange Data feed and real-time.

- Actively participate and contribute to internal and external calls to understand client requirements/issues and current priorities.

- Understand the product strategy and help develop solutions that will help us deliver on strategy.

- Work with internal stakeholders to ensure timely delivery as agreed upon.

- Manage the group s daily inflow of CTS product requests and guide them to a meaningful and timely resolution

- Research and prioritize questions, bugs, and enhancement requests that come through RPDs or Issue Trackers.

- Communicate with the support team regularly to gather feedback on client issues and activity

- Perform operational tasks including initial client setup, Notify announcements and account maintenance.

- Document new releases and update training and marketing materials to communicate application features and benefits

- Identify recurring issues/requests and make recommendations for feature enhancements

- Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.

- Coach and train junior team members

Required Skills :

- Strong technical and business skills (including presentation and communication)

- Basic understanding of the Global Investment Industry and Enterprise Data Delivery solutions

Professional experience and competency in three or more of the following :

- Log design and troubleshooting

- Technical QA methodology

- Programmatic APIs

- Specification writing / technical documentation

- RESTFul APIs

- FQL, Kibana, Jenkins and GitHub

- Intermediate Python knowledge, R, Matlab

- Testing using Postman and CI/CD tools like Jenkins

- Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.

- Functional understanding of Enterprise Data Delivery solutions

- Functional understanding of Software Development cycles

- Proficient in Microsoft Office applications (Excel, Word PowerPoint)

- Excellent communication, presentation, and interpersonal skills

- Excellent analytical and troubleshooting skills

- Strong organizational skills are needed to juggle multiple tasks.

- Attention to detail along with the ability to see the big picture.

- Ability to work independently and collaboratively with team members in other offices.

- Ability to work on multiple projects with shifting priorities.

- Self-disciplined and motivated work ethic.

- Ability to see projects through from start to finish.

Highly Desired Attributes :

- Knowledge or experience with Enterprise software from FactSet, CapIQ, Thomson Reuters or Bloomberg

- Knowledge of financial databases used in financial markets

- Experience with creating and maintaining product documentation

- Proven track record of guiding large projects to success

- Strong QA skills including planning, exploratory testing, defect reporting and troubleshooting.

Key Skills : Product management, Analytics, Manager Quality Assurance, Analytical, Operations, Technical documentation