Factory Delivery Manager - People Management - Agile Methodology

Primary Skills (Technical Must Haves): People Management, Agile methodology, Continuous Improvement, Process optimization, Software development - Lifecycle experience, Relevant Onsite experience (US, Europe etc.,)

Secondary Skills (Technical Good To Have): Lean, Six Sigma Methodologies, Project Management.

The CX Factory Delivery manager is responsible for the overall delivery of the CX factory:

Define & implement CX staffing "strategy"

- Collect & consolidate staffing needs

- Build and monitor staffing budget forecast

- Maintain an up-to-date "register" of all CX team members

- Plan & mitigate mission endings

- Lead onboarding process

- Lead offboarding process

- Measure & monitor factory-wide, team "happiness"

- Schedule & animate cross-factory "all-hands" meetings

- Define travelling needs (IN <-> FR) and ensure team consistency

- Drive & implement cross-team, regular re-organizations

- Coordinate the Scrum Master teams & align KPIs

- Measure, monitor & optimize team productivity

- Continuous improvement / quality / progress

- Monitor "competency" assessment & promote upskilling

- Management of the scrum masters team.