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FabHotels - Manager - Client Success - TravelPlus (2-3 yrs)
What is TravelPlus?
TravelPlus is India's leading cloud-based corporate travel and expense management platform. Trusted by 1000+ high-growth companies in India, TravelPlus is the only corporate travel product in India that offers world-class tech with best-in-class travel concierge, available 24x7 365 days a year. With a backing of 7+ years of hospitality experience running FabHotels, India's biggest and the most preferred premium economy hotels chain with 1000+ hotels in 60+ cities and catering to 2000+ corporate & SME clients, we understand the critical role that both technology and people play in delivering superior corporate travel experiences.
Who should join TravelPlus?
- We're looking for hungry, self-driven and curious individuals, who want to join a young company and be a part of creating the biggest player in the nascent corporate travel tech market.
- We love tackling & solving hard, challenging problems with simple, smart & effective solutions. If you share a passion to deliver customer delight through technology & operations, we would love to get a chance to speak with you.
Responsibilities:
- Manage a portfolio of clients, serving as their primary point of contact, driving product adoption and revenue
- Build and maintain strong relationships with clients, ensuring their satisfaction and success with our platform
- Identify new opportunities for growth and upsell, working closely with our sales team
- Collaborate with our product team to identify and prioritize new features and enhancements based on client feedback
- Analyze data and trends to identify areas for improvement and optimization
- Ensure timely resolution of client issues and concerns
- Develop and deliver client training and education programs
- Stay up-to-date on industry trends and best practices
Requirements:
- Bachelor's or master's degree from a top institute with 2-3 years of experience in a client-facing role
- Strong communication and interpersonal skills
- Proven track record of building and maintaining strong client relationships
- Analytical mindset and ability to use data to drive decision-making
- Experience working with technology platforms and tools
- Ability to thrive in a fast-paced, dynamic environment
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