Your Roles and Responsibilities : - Customer (Bank) management - Own the entire region for all banks, which includes managing TATs, Queries &amp; escalations on priority with appropriate solutions &amp; CAPA, develop strategies and planning for high levels of customer satisfaction. - Vendor management - Oversee Vendors Coordinator; Ensuring calls allocated to the vendors in the regions are completed within the defined TAT &amp; Process adherence (test transaction/training etc). - Escalation management - Prompt response on mails &amp; reverts on calls/messages by the stakeholders - Ground Level (Business Mngr., District Level) - Daily calls with regional team &amp; vendor team on the plan of action for the day &amp; identifying areas of challenge to prevent deviation and provide possible solutions to the team to complete the tasks. - Ensure daily communication with the stakeholders to understand the requirements and deliver accordingly. - Review the stock levels on daily/weekly basis with the team to ensure stock readiness at any point and coordinate with central team &amp; SCM team. - Identify and develop new opportunities for expansion across the customer's business - upsell, cross sell and generate referrals. Also collaborate with the sales team to ensure subscription growth and increased solution footprint. Skills and Experience we are looking for : - 7 years - 8 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. - Familiarity working with clients of all sizes. - Flexibility to adapt with the demands of the business - Excellent verbal and written communication skills - Experience working with clients in the technology or SaaS industry is preferred. - Payments Made Smart What makes you a successful Customer Success Manager @ Ezetap : - Fanatical about customer success and tenacious at driving long-term customer value. - Self-starter with a proven track record of driving customer success at all levels. - Good at Handling stressful situations and deadline pressures well - Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio. - A team player with the highest level of integrity. What to Expect From Us :&nbsp; - We have your on-boarding plan laid out&nbsp; &nbsp;30 days : Learn, be familiar with Ezetap solutions, positioning, competition, and product suite. Internalize Ezetaps customer success stories and Customer Success processes. &nbsp;60 days : Begin to engage your portfolio of customers. Become fluent in their history, their goals with Ezetap, and the Ezetap team supporting them. 90 days : Be fully ramped and executing against your initial portfolio of customers. Take ownership of the engagement, retention, and growth of your customers.

Bangalore

Kolkata

 Ezetap - Senior Regional Manager - Customer Success 

 Ezetap - Senior Regional Manager - Customer Success  ,Job Description for  Ezetap - Senior Regional Manager - Customer Success  in Ezetap Mobile Solutions Pvt. Ltd in  Bangalore Kolkata for (7-10) years of experience. Apply Now!

Job Description for  Ezetap - Senior Regional Manager - Customer Success  in Ezetap Mobile Solutions Pvt. Ltd in  Bangalore Kolkata for (7-10) years of experience. Apply Now!