Position - Community Growth Manager

About Us

At Ezetap, veterans from the payments, hardware, cloud, and SaaS industries have joined hands for the sole purpose of ushering in a new era of a frictionless digital payment ecosystem in India and the UAE. Ezetap is a full-stack company having end-to-end capabilities to handle digital payment processing right from switching to reconciliation, using its own hardware and software. Ezetap has transformed the payment processes of multiple organizations through its single platform solution that enables all-in-one payment acceptance as well as provides multiple payment-related value-added services that allow merchants and organizations to scale efficiently.

We at Ezetap are fundamentally changing how billions of people pay for goods and services on a daily basis. Ezetap has deployed over 3,50,000+ payment acceptance points across India and the UAE with customers ranging from brick-and-mortar retailers, leading enterprises including e-commerce players, and financial inclusion as well as government organizations.

Ezetap has been ranked thrice in a row by CNBC in their Global Top 50 Disruptor List, from 2016 to '18. Ezetap is backed by veteran investors which include Social Capital, the Silicon Valley firm led by former Facebook executive Chamath Palihapitiya, Helion Advisors, American Express, Li Ka-Shing's Horizons Ventures, JS Capital (Jonathan Soros), and Prime Venture Partners.

For more details, you can visit us at https://www.ezetap.com.

You will be responsible -

- Building a community for entrepreneurs and small scale businesses that would allow them to learn, leverage and grow their business

- Researching on & recommending Community Topic & finalize with inputs from leadership

- Researching on, selecting & inviting suitable Founding members of the Community

- Get the Community operational with Founding Members & generating buzz around community for new members to join

- For us Community is not just social media channel management & goes beyond channel to really solving challenges for community members

- Defining and executing the community development & management strategy

- Organizing various community building initiatives to cultivate and grow participation in community forums

- Research & generate relevant content that helps build stickiness among the user base

- Develop and manage various channels of community building such as Social media - insta, Facebook, groups etc.

- Grow, monitor and optimize community engagement level

- Use abilities and soft skills to come up with new solutions to problems

- Explore, experiment & generate Data driven insights that help in product decision making

- Share community feedback and insights with product team to help define and validate the product features

- Create content such as blog posts, articles, newsletters, communications materials, and material to grow the community

- Identify relevant influencers to co create content for webinars, chats, that would help in building the community.

Experience and skills we are looking for:

- Total experience of upto 4-7 years

- Degree in Marketing, Business Administration, or related field

- Prior experience of social media, building community from ground up

- A people's person, able to empathize and build rapport with others easily.

- Strong interpersonal skills - can build relationships with and influence stakeholders.

- Event ideation and management skills to handle multiple responsibilities in a dynamic, evolving environment.

- Adept at managing social media

What will make you successful in this role:

- Have excellent written & verbal communication skills

- Ability to generate impactful content

- Ability to organize and juggle multiple priorities and deliverables.