Assistant Manager - Talent Team at EY
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EY - Senior Manager - PMO - Global Compliance & Reporting (10-17 yrs)
Global Compliance and Reporting is an integrated suit of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by -
- Taking care of the complexity of regulatory affairs across multiple jurisdictions
- Centrally managing the global compliance and reporting activities
- Controlling the cost of managing compliance across various countries
Each client is referred to as an engagement and the GCR PMO is responsible for implementing the integrated service delivery model and subsequent delivery of services as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. The Project Manager who will be part of the PMO will with the client and the EY global network of professionals to ensure client's compliance and reporting obligations across the globe are met on time.
Job purpose -
During the Transition phase -
- Support the Engagement Leader to ensure efficient and effective transition and implementation of services to EY, including interfaces with client local country contacts, shared service centers, tax/finance stakeholders and related EY network
- Develop and manage transition plan, including roadmap, work plan, budget, timeframe, responsibilities and accountabilities
- Ensure a good working relationship with the client, any relevant third parties (e.g., BPO provider, attest firms, etc.) and EY network, in particular their counterpart(s) in client organization.
- Drive discipline and careful management of the definition of scope to ensure EY services are consistent with those agreed and any scope of services beyond agreed scope are properly considered, scoped, agreed with appropriate fees.
- Monitor, control and communicate status during transition and implementation, against SLAs/KPIs, contractual requirements, service quality and financial budgets.
- Ensure changes in scope are agreed between EY and Client including contractual agreement and commercial/fee implications
- Successfully resolve any issues that have been escalated to them or escalate any non-resolved issue to the steering committee
- Proactively consider and identify any potential additional needs, service opportunities and efficiency/service level enhancements
During Service delivery -
- Support the Engagement leader to ensure the delivery of exceptional client service, day-to-day oversight and management of our global/regional service delivery.
- Ensure a good working relationship with the client, relevant third parties (e.g. BPO provider, attest provider, etc.) and EY network, in particular their counterpart(s) in client organization. Key client interfaces may include global/ regional GCR, SSC, and of course Tax/Finance contacts
- Execute disciplined management of in-scope services to ensure EY services are consistent with those agreed and any scope of services beyond agreed scope are properly identified, scoped and fees agreed in advance.
- Monitor and report against SLAs/KPI- s, contractual requirements, service quality and financial GCR budgets.
- Ensure changes in scope/fee are agreed between EY and Client (and other 3rd party when appropriate) - including contractual and commercial agreement.
- Successfully resolve any issues that have been escalated and further escalate any non-resolved issues to the GEL.
- Manage the annual - roll-over- process, including any scope/fee changes, contract renewals, data refresh.
- Proactively consider, identify and share with the engagement leader any potential additional needs, service opportunities and efficiency/service level enhancements
Desired skills requirements:
We are looking for candidates with the following:
- Project Management
- People Management
- Service Delivery and operations management
- Risk and issue management
- Sound understanding of Finance process
- Stakeholder and Budget management
- Contract and SLA management
- PMP Certification desired
You will need to:
- Strong corporate experience along with hands on experience in project delivery
- Have effective communication skills - both written and oral
- Have formal education in Commerce/Finance
- Demonstrate strong organizational skills and structured thinking abilities
- Demonstrate strong interpersonal and analytical skills
- Demonstrate an eye for detail
- Be flexible and willing to adjust responsibilities to align with developing business needs
- Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office