EY - Resource Management Role

Your key responsibilities :

- As a Resource Management, you will lead end to end resource management, scheduling and deployment function for GDS SaT. You will be responsible for the functional and structural alignment of People Supply Chain Management (PSCM) aspirations, key priorities and KPIs with the strategic priorities and growth strategy of the assigned Service Line.

- You will implement best practices and consistency of processes across different SSLs and will be responsible to supervise a team of 15-20 WFM professionals, providing strategic thought leadership, subject matter expertise, liaison with middle and senior management on resource management decisions, lead deployment strategies and drive compliance to EM guidelines for the assigned portfolio.

- The role is responsible to implement the Experience Management operating model within their portfolio, consistent delivery on defined KPIs, builds a strong delivery framework for business leadership and stakeholders, provides subject matter expertise and strategic thought leadership, drives exceptional client service, builds an effective liaison between Experience management, Operations, Business and Talent for effective implementation of the People Supply Chain construct.

- The role defines deployment strategies and drive compliance on business rules and guidelines defined for the EM team. The EM manager is also responsible for effectively implementing the Operational Resource Planning process and driving quality and innovation focused initiatives to achieve cost optimization and short/long term business targets.

- The role will be expected to drive and implement key process/technology initiatives, people engagement, teaming, team building and skill enhancement of the team members.

Some of your key responsibilities include:

- Create and implement an effective communication and connectivity channel with business stakeholders to provide regular updates on KPIs, project progress, insights, analysis and seek inputs against decision points.

- Implement and drive Operational Resource Planning to track, monitor, review, analyze and report progress against planning assumptions to ensure that actual staffing is consistent with the plan.

- Define and supervise end-to-end resource management processes within the span - demand pipeline management, internal capacity review, Skills review, demand management, external recruitment coordination, headcount management, bench management and reporting/MIS

- Define and implement an effective quality governance within the Experience Management team.

- Monitor the health of the business, track key metrics, analyse trends and provide analytical insights to the team and stakeholders.

- Build processes and solutions to improve efficiency in the ways of working for the team.

- Lead complex projects related to planning and resource scheduling.

- Drive opportunities for process improvement/change management.

- Develop a strong business continuity framework for the team.

- Create KRAs and goals for the assigned span - Implement and track to closure.

- Lead people engagement and people development activities to create a positive work environment for the team.

Skills and attributes for success:

- Graduates with 12-15 years of relevant Resource management experience. Understanding of business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have excellent people management skills, great executive presence, problem solving skills and the ability to deliver against tight timelines.

To qualify for the role, you must have:

- Excellent domain knowledge in resource management, demand planning and MIS.

- Strong execution skills with focus on meeting timelines and delivering highest quality service.

- Solution oriented mindset.

- Excellent verbal and written communication skills.

- Strong working knowledge of MS Excel, Word and PowerPoint.

- Strong time management and analytical skills.

- Stakeholder management skills.

What we look for ?

We are looking for committed, self-motivated and driven professionals with a proven track record and expertise in resource management domain. Someone who is good with numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman.

What we offer ?

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.