Work Experience: The role is for an experienced hands-on Customer Experience Senior Manager who can build Customer Experience practice growth for Business & Experience Design areas. Responsibilities, Skills, and Expertise: Customer Experience (CX) Consulting - Responsible for Consulting Practice Growth and business numbers for any 2 international engagement regions (US/ UKI/ Europe/ ANZ/ APAC) - Responsible for driving Team Growth and management for the Consulting lines w.r.t to CX for functions (marketing, sales/CRM, eCommerce. Products) - Responsible for growing billability, CX team penetration across firms, Industry lines, and Service lines globally - Responsible for Business Development Office: Proposals & RFPs and driving penetration within accounts globally. Should have excellent skills in creating winning proposals / RFPs and working with senior stakeholders in a Consulting ecosystem. - Act as a trusted advisor to Consult on client's business requirements, CX to UX needs and aspirations enabling clients to understand the Art-of-the-possible for CX transformations, GTM with products, CRM Transformations in Marketing, eCommerce, Sales, etc. - Work with internal stakeholders & clients to build Business Strategy, Business Case, As-Is to To-be Customer Journey & Business Models, front-end CRM Strategy across -Marketing, Sales, eCommerce & Customer Service Touchpoints, Digital Transformation Roadmaps. - Should have expertise in CX Journey design, CX Analytics, Digital Platforms & products in the CRM space of Marketing, Sales, eCommerce & Customer Service. - Hands-on experience in identifying & building Customer Journeys (across multiple Digital & Physical touchpoints) especially Marketing, Sales & eCommerce Journeys of B2C / B2B Customers - Bring in Digital Customer Experience (CX) capability assessment expertise and help build and refine Consulting Frameworks. - Research: Should be able to do hands-on Research to drive Innovation, identify and pick up the latest trends, best practices, frameworks, business to users- digital interactions and habits, and move them into CX practice as framework components. - Vertical & Industry Experience in Consumer Industries or Retail, eCommerce, Telecom, BFSI, Product organizations, or CX Consulting services.

Bangalore

Gurgaon/Gurugram

Hyderabad

Noida

Pune

EY GDS - Senior Manager/Consultant - Customer Experience - Business Design 

EY GDS - Senior Manager/Consultant - Customer Experience - Business Design  ,Job Description for EY GDS - Senior Manager/Consultant - Customer Experience - Business Design  in EY GDS in  Bangalore Gurgaon/Gurugram Hyderabad Noida Pune for (12-16) years of experience. Apply Now!

Job Description for EY GDS - Senior Manager/Consultant - Customer Experience - Business Design  in EY GDS in  Bangalore Gurgaon/Gurugram Hyderabad Noida Pune for (12-16) years of experience. Apply Now!