About the Mercury Support Team (MST) and Finance Operations (FO)

Finance Operations (FO) is an internal EY Finance organization that is part of EYs Global Mercury Support Team (MST) which in turn is jointly owned by business and IT. The FO group helps support several key Finance Products including Mercury (which is EYs SAP centric platform supporting Customer to Cash processes).

The MST is a centralized and global organization that provides operational support for the Mercury user community. The MST plays an integral governance role in the global Mercury solution and will evolve to work closely with the business to enable the benefit and value to be realized from the investment in Mercury and to set the future direction and technology road map.

About this Role:

Business Event Management is an MST Service that manages the lifecycles encapsulating the EY business events that impact the structure of EYs financial systems. The team provides advisory services to Global CFOs, Clients, and the Program as trusted business advisors to ensure business events that impact the structure of financial systems are accommodated in a way that drives global consistency in both transactional processing and financial reporting.

The Team also establishes and supports processes to evaluate requests to address changes to organization structures, competencies, and business models; addresses unique business needs for localization by service line and work through exceptions; and maintains the integrity between Mercury and legacy systems.

Responsibilities, Qualifications, Certifications -

Responsibilities:

- Support team leads on the Mercury solution design

- Provide Mercury configuration support to counties

- Provide support for configuration coexistence

- Provide support for robotics projects as needed

- Manage change control for configurations and system upgrades, including regression testing and coordination of user acceptance testing

- Analyze and decipher diverse requirements from multiple countries

- Complete ad hoc assignments and deliver as per agreed timeliness

- Assist team members with functional issues

- Contribute ideas/opinions to team and listen/respond to other team members' views

- Demonstrate professionalism, competence and clarity of communication when dealing with the internal and external team

- Conduct resource planning activities

- Support Mercury countries as a trusted business advisor

- Coordinate with relevant teams for Mercury deployments

- Manage and support special projects such as acquisitions, currency conversion, and others

- Work with other MST and Program teams to ensure timely issue resolution

- Coordinate and consult with other MST and Program teams to support special business requirements

Requirements:

- Bachelors degree in finance, business, computer science or a related discipline, or equivalent work experience

- 8-12 years experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP finance solutions (new GL, AP, AR, FA, Treasury, BPC, FSCM) and CO (CCA, PCA, PA, IO, PS)

- Project management training, practical application, business analysis, sales, marketing, business development or relationship management experience is preferred

- Functional and/or technical experience in supporting global systems (e.g. SAP) including knowledge of data flows, processes and best practices

- Proven knowledge of software development lifecycle methods, processes, tools and best practices

- Documentation, communication and presentation skills that support accurate and concise messaging

- Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery

- Excellent interpersonal, client service, communication, organizational, and project management skills

- Excellent problem solving and decision making skills

- Ability to react appropriately during crisis situations

- Operate in a dynamic, fast moving and changing environment

- Operate in a global matrix environment

- SAP certification preferred but not mandatory.

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