EY - Deal Solution Designer - Global Managed Services

EY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated with the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients by building a robust platform for business and powerful product engines vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. 

As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity :

As an EY Global Managed Services - Technical Solution Designer (TSD), you directly help EY & clients with a highly efficient, optimized, and precise deal proposal to transition, manage & transform their business.

You will primarily have 3 responsibilities :

- Client Interaction : As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and deal principles agreed with the client. You will define the deal scope & overall proposal with close consultation & diligence with the Global Managed Services solution architect. You would do so by leveraging upon your technical knowledge, experience & deep understanding of both - project scope & EY's technology (Client Technology) capabilities/products. You are a technical leader, serving as a liaison among business partners, delivery leadership, and project stakeholders.

- Deal shaping : This is a critical role in the deal architecture & solution design lifecycle cutting across all deal development phases. TSDs are technical leaders with a strong understanding of technology and the ability to apply it to drive business outcomes. TSDs will guide the solution & deal definition, architectural thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Client Technology products, tools & processes.

- Technical proposal development by working with a wide variety of internal stakeholders namely product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams, and service line delivery and GDS (Global Delivery Services). The Technical Solution Designer is involved in pre-sales, envisioning, design, and developing the deal solution with a broad focus around managed services for the enterprise, industry, platform, and solutions. In a cloud-first world, the TSD plays a vital role in proposing the right cloud solutions along with identifying the implementation possibilities of existing EY products, thereby helping customers, as well as EY, get better results out of their managed services investments.

This is a great opportunity to join an extremely innovative team of specialists where your knowledge and expertise are valued.

Responsibilities, Qualifications, Certifications - External

Your key responsibilities :

- Deal Architecture & Solutioning for mid-large-scale managed services deals.

- Provide thought leadership of an Enterprise Architecture specialist with the service line sales/business teams during deal development, pursuit & close phases.

- Having a deep understanding of EY - Global Managed Service- drivers, products, tools & processes to stitch the right solution that delivers managed services to clients

- Hands-on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients.

- Bringing the outside-in approach, ensuring an objective analysis, and providing actionable recommendations in the form of underpinned solutions.

- Current As-is Architecture as well as Transition Architecture and roadmap steps to reach the Target Architecture (i.e. moving from On-premise to Cloud hosting, moving from current - monolithic- architecture to micro-service architecture).

- Applying TOGAF and SAFe principles to deal/solution architecture design.

- The Solution Architect must be able to integrate all architecture disciplines (Business Data, Application, Integration, Technology, and Security), following TOGAF.

- Understand the impact of (emerging) technology, and when this will have an impact in what form and how does the business and IT capture that value (translation of potential and impact).

- Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY's technical & business architecture

- Enable Segment Architects and help with reviews through the Architecture Review Board as required.

- Proactively contribute to the development of the Architecture community and be an ambassador for good Architecture. Assist in onboarding new architects.

- Maintain relationships with relevant delivery/competence center teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle.

- Proactively contribute to the development of the Architecture community and be an ambassador for good Architecture. Assist in onboarding new architects.

- Interact with stakeholders on architecture issues and strategic improvements where such expertise is required.

- Coach detailed designers and business analysts (etc) during their design work.

- Ensure projects solution architecture is documented using the templates, Architecture tooling, and conforms to standards (incl IRM, TOE, etc), and utilizes the available reference models.

- Actively work to identify, communicate, mitigate and resolve architecture issues and risks. In case solutions cannot be 100% compliant with standards proactively seek input from the relevant function to obtain step-out approval.

- Help shape RFP responses and bring in incisive insights from Tech experience.

- Collaborate with Service Delivery Managers and technology product managers to - hand over- detailed solution plans after deal closure.

Skills and attributes for success :

- Must be able to work effectively within a matrix organization - balancing the needs of the Client, Service Lines, Global Managed Services, and Client Technology organizations

- Must be able to identify appropriate service offerings to meet the client's needs

- Must make decisions, such as prioritize relationships to develop, negotiate with clients and overcome obstacles efficiently

- Demonstrate, by example, in-depth knowledge of the service management industry best practices

- Manage multiple teams to deliver services in alignment with customer needs with transparency to CT Managed services and client stakeholders.

- Identify, manage and resolve complex issues, preventing escalations, where possible

- Manage, negotiate and resolve project risks effectively

To qualify for the role, you must have :

- BS/MS in Computer Science, Engineering, or a related field.

- 12 - 20 years of technology, business development & thought leadership.

- Strong tech background - stints in deal development, architecture & strategy, or being associated with a technology startup.

- Having worked on large-scale multi-technology, data, analytics deals.

- Technology all-around expertise - Applications, Infrastructure, Digital, Security.

- Having technical / data / application / integration architecture experience.

- Responding to RFPs.

- Expertise in solution write-up, making client presentations.

- Good Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners, and a global team

- Good business acumen with outstanding ability to develop strategic ongoing customer relationships, gain the trust of stakeholders, and respect the company through technical leadership.

- Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies.

- Awareness of portfolio management (and the associated principles, tools, and techniques).

- Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk.

- Rigorous, thorough, and with a taste for detail.

- Leadership & negotiating skills and ability to drive change using influence and networking.

Ideally, you'll also have :

- IC role, hence, should know the art of influence without authority

- Strong experience in offshore/onsite working models and working with different geographies and cultures.

- Certifications and/or experience in Agile Delivery and DevOps would be desirable.

- Architectural training/certifications like TOGAF or IASA are desirable.

- Knowledge of service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage

- Regular international and domestic travel.