EY - Consultant - Business Excellence

Business excellence consultant

Job Description :

- At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you.

- And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Details :

Role title : Senior- Business and Service Excellence

Location : Kochi/Trivandrum

Job Summary : Global Delivery Services (GDS) is a driving force behind EY's globalization - currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services - it aims to achieve effectiveness and efficiency to provide sustainable value and is at the core of EY's most notable transformation projects.

Accountabilities :

- Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences

- Deploys consulting best practice, knowledge and techniques when undertaking work

- Exhibit passion for Business and Service Excellence being an ambassador for such practices across work streams

- Performs rapid assessment of current landscape for clients and provide insights around hypothesis and solutions

- Manage business stakeholders across different levels and build strong relationship

- Manage direct onshore facing projects independently

- As a team member, assists in providing smooth delivery of internal project/program outcomes

Responsibilities :

- Assess end to end processes to identify improvement/automation opportunities and create automation/transformation roadmap

- Knowledge of Business Process Re-Engineering, Six-sigma concepts of DMAIC, Project Management (and all tools included therein)

- Mentoring & experience in creating, reviewing & closure of projects

- Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project.

- Experience in process due diligence and diagnostics, building solutions and process restructuring.

- Presenting data, sharing analysis, and getting concurrence from stakeholders on actions (for assigned processes)

- Willingness & quick to learn new processes

- Ability to set up lagged and leading indicators for measurement in the system

- Build and drive calibration models to drive standardization across onshore and offshore

- Ability to decipher metrics both independent and derived

- Predictive methods of defect deduction and setting up of root cause corrective system for robust assurance

- Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement

- Be able to draw focus to each key management area - governance, leadership, planning, customers, employees, processes, suppliers & partners, resource management, performance measurement

- Drive focus on tracking internal performance and benchmarking against other organizations - to identify improvement, spark innovation and exceptional results

- Be able to ensure all efforts are aligned with organizations' vision and mission

- Reduce non-value-add activity including errors and duplication of work

- Find ways to optimize customer experience and satisfaction

- Frame clear guiding principles to identify interdependencies and linkages between management area - create culture of excellence by implementing best practices across the organization

- Be able to integrate and coordinate ways to drive tangible results - defined practices and performance measures for each management area to drive progress

- Provide guidance to the organization or practice to implement initiatives and comply with excellence criteria and requirements

- Assist in achieving superior user experience, with focus on creating powerful user feedbacks by enabling loyalty programs, customer service improvement, product/service optimization

- Provide guidance to realize sustainability ambitions effectively and responsibly by providing end-to-end services, including strategy, due diligence and deal advisory

- Deliver innovative strategy for business processes by establishing innovation management frameworks

- Provide functional advisory for end-to-end management of Services Process optimization & Continuous improvement

- Build process of automating events, processes, tasks, and business functions in areas of functional advisory

- Aligning knowledge function for business and improve documentation processes and optimize overall information management

- Focus on creating the best end customer perception towards a product or service, including relationship building, measuring customer satisfaction, and improving the overall user experience

- Make use of market research and analysis to help design better products and improve existing ones

- Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment

- Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness

- Collaborate with various functions to ensure the system solutions meet the functional requirements

- Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them, should be able to grow into leadership roles after graduation from the GB/BB role.

Required experience :

- Total experience between 8 to 10 years

- Strong experience in problem solving and driving change through technology

- Should have an experience managing or supporting workstreams/project initiatives in large scale transformation projects

Competencies/ skills/Qualifications/Certifications :

- Lean Six Sigma Green Belt/Black Belt certification is an advantage

- Knowledge and experience with EFQM, MBNQA, KAQA, ISO 9001, TQM and other similar best practice/frameworks

- Experience of having done BPMS or trained on BPMS (Business Process Management System)

- Experience in implementation of visualization concepts, building reports and ability to derive intelligence from it would be an added advantage

- Exposure on Robotics Process Automation and any other transformation tools will be an added advantage

- Knowledge of statistical tools, business analytics tools like Tableau, Power-BI or similar tools

- Knowledge of data science and exposure to decision science projects

- Knowledge of agile framework would be helpful

Other skills :

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience with high-performance teams

- Self-starter who can work independently, displays initiative and is a problem solver

- Good Facilitator scheduling sessions and meetings

- Affinity and/or experience with data and IT

- Affinity with and/or experience in the government and public sector

What we offer :

- We offer a competitive remuneration package where you'll be rewarded for your individual and team performance.

- Our comprehensive Total Rewards package includes support for flexible working and career development. At EY, your competencies and your areas of interest will determine your future, plus we offer you:

- Continuous learning; You'll develop the mindset and skills to navigate whatever comes next.

- Success as defined by you; We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

- Transformative leadership; We'll give you the insights, coaching and confidence to be the leader the world needs.

- Diverse and inclusive culture; You'll be embraced for who you are and empowered to use your voice to help others find theirs.