20/12 Anvita Shukla
Recruitment Team at EY

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EY - Associate Director - Pursuits Leader - Global Delivery Services (14-19 yrs)

Cochin/Kochi/Trivandrum/Thiruvananthapuram Job Code: 646123

Job Summary:

- The Associate Director holds responsibility for strategic and operational planning and management of all aspects, including staff, clients and budgets, for the Pursuits sub-service function within GDS Markets.

- Working with the Leadership team, the position also contributes to the development and implementation of strategy, best practices and global policies and ensures smooth functioning of the business.

- The responsibility would include management across multiple GDS centres where the existing team resides and potentially setting up new operations in additional centres in future.

Essential Functions of the Job:

- Strategize & Plan operational strategies and long term plans towards operational excellence.

- Develop existing business & also identify new areas of businesses for GDS Pursuits to support and expand

- Manage and increase the effectiveness and efficiency of GDS Pursuits through improvements to each function as well as coordination and communication between the key stakeholders and business functions

- Drive improvements to the operational systems, processes and policies in support of overall firm's mission specifically, support better management reporting, information flow and management, business process and planning

- Develop, maintain and promote positive relationships and engagement with key stakeholders

- Improve service performance levels (SLAs) through effective implementation of operational strategies

- Possess a clear understanding and definition of customer requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and review

- Monitor the operations and reporting the MIS of various functional teams including process documentation like process maps, project plan, process document, migration dashboards, mitigation plans, training and course plan, etc.

- Deliver continuous improvement and positive impact on the service, in delegated functional / operational areas

- Performance management of the team in GDS Pursuits across all locations (India: Kochi and Trivandrum; Poland: Wroclaw; and Philippines: Manila)

- Attrition Management by driving the right kind of work culture and engagement with employees

- Motivate and inspire others to achieve individual and organizational objectives through highly visible and effective personal interventions

- Develop and maintain a productive work team via training and succession planning and consistently promote a strong corporate culture, quality and high performance work teams

Analytical/Decision Making Responsibilities:

- Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc.

- Enhance service delivery through frequent interaction with the end user and (or) business sponsors

- Understand the process gaps and propose preventive / corrective action where appropriate

Knowledge and Skills Requirements:


- Very good understanding of business functions and operations

- Demonstrated ability to engage with senior stakeholders and clients and to work with them to come up with innovative solutions to support their business

- Demonstrated ability in project planning, management & transition management

- Versatility in driving change management, challenges, barriers, messaging

- Collaborative nature

- Cultural intelligence and a global mindset: the ability to effectively work across-borders with different styles, cultures, languages, time zones etc.

- Innovative and creative thinking

- Ability to monitor and identify trends that could lead to further evolution or modification of the program

Supervision Responsibilities:

- Project/Process Management

- People Management

- Leadership skills

Other Requirements:

- Strong interpersonal skills

- Proven influencer and communicator with stakeholders at all levels

- Strong written and presentational skills; ability to clearly communicate complex messages to a variety of audiences

- Possess high standard of integrity and confidentiality

- Experience and a good understanding of business development

Job Requirements:


- Post graduate preferably MBA

- Certified in Six Sigma Green Belt or Project Management (PMP) preferred, but not essential

Experience: 14 to 16 years with at least 8 -10 years of experience in managing mission critical project teams in an international BPO operations

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