24/07 HR
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EY - Assistant Manager/Deputy Manager - Service Excellence - F&A Domain (8-12 yrs)

Bangalore Job Code: 836091

EY - Assistant Manager/Deputy Manager - Service Excellence

Supervising Associate Improvements (Service Excellence)

Job purpose :

- Lead & manage the continuous improvements team for F&A Bangalore

- Lead & mentor continuous improvement projects (site & global) as per Lean Six Sigma methodology

- Monitor & communicate the efficiency savings accrued from continuous improvement initiatives

- Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives for F&A processes as applicable

- Co-partner with regards to implementation of SLA/KPIs framework

- Analyse CSAT surveys & partner with Service Delivery on the CSAT Action Plan

- Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required

- Engage with Transitions team on identifying & scoping of process solutions

- Conduct process measurements/quality assurance on newly migrated processes to enable stabilization

- Conduct training/awareness sessions on process measurements/quality assurance as and when required

- Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc. (work with different functions like Performance Excellence etc. on the same)

- Co-partner on execution of global projects specific to SE function

- Co-partner on automation of GSS Service Line & SE Dashboards

Your client responsibilities :

- Engage with GSS stakeholders (F&A Service Delivery Leadership & SE Leadership) on continuous improvement initiatives

- Engage with GSS customers/clients (levels could include CFOs, Finance Controllers etc.)on driving value proposition for continuous improvement initiatives

Your people responsibilities :

- Coach direct reports on Lean Six Sigma tools & project management methodology

- Coach direct reports on how to conduct process improvement workshops

- Provide timely & relevant feedback on performance measures

- Execute on day-to-day administration of direct reports including leave management, workforce management etc.

- Enable career planning & progression for direct reports

- Coach direct reports on behavioural, stakeholder management, communication & presentation skills

- Experience (overall work experience in range of 8-12 years with F&A experience ranging up to 5-6 years)

- Experienced professional in executing process improvement initiatives in F&A (prior work experience should reflect the above mentioned)including mentoring of projects

- Experienced professional with work experience in transformations/re-engineering in F&A

- Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology

- Experienced professional with exposure in captive shared service centres & third party service providers

- Diverse work experience in F&A in manufacturing, professional services, healthcare etc. verticals

Technical skills requirements :

- Proficient in MS Word & MS Projects

- Work-experience/ exposure in SAP

Additional skills requirements :

- Any project management certifications like PMP etc.

- Excellent stakeholder management skills

- Excellent communication & presentation skills

- Ability to work with minimal supervision

- Evidence of influencing and change management skills

- Evidence of developing direct reports

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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