EY - Assistant Manager/Deputy Manager - Service Excellence - F&A Domain (8-12 yrs)
EY - Assistant Manager/Deputy Manager - Service Excellence
Supervising Associate Improvements (Service Excellence)
Job purpose :
- Lead & manage the continuous improvements team for F&A Bangalore
- Lead & mentor continuous improvement projects (site & global) as per Lean Six Sigma methodology
- Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
- Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives for F&A processes as applicable
- Co-partner with regards to implementation of SLA/KPIs framework
- Analyse CSAT surveys & partner with Service Delivery on the CSAT Action Plan
- Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
- Engage with Transitions team on identifying & scoping of process solutions
- Conduct process measurements/quality assurance on newly migrated processes to enable stabilization
- Conduct training/awareness sessions on process measurements/quality assurance as and when required
- Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc. (work with different functions like Performance Excellence etc. on the same)
- Co-partner on execution of global projects specific to SE function
- Co-partner on automation of GSS Service Line & SE Dashboards
Your client responsibilities :
- Engage with GSS stakeholders (F&A Service Delivery Leadership & SE Leadership) on continuous improvement initiatives
- Engage with GSS customers/clients (levels could include CFOs, Finance Controllers etc.)on driving value proposition for continuous improvement initiatives
Your people responsibilities :
- Coach direct reports on Lean Six Sigma tools & project management methodology
- Coach direct reports on how to conduct process improvement workshops
- Provide timely & relevant feedback on performance measures
- Execute on day-to-day administration of direct reports including leave management, workforce management etc.
- Enable career planning & progression for direct reports
- Coach direct reports on behavioural, stakeholder management, communication & presentation skills
- Experience (overall work experience in range of 8-12 years with F&A experience ranging up to 5-6 years)
- Experienced professional in executing process improvement initiatives in F&A (prior work experience should reflect the above mentioned)including mentoring of projects
- Experienced professional with work experience in transformations/re-engineering in F&A
- Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology
- Experienced professional with exposure in captive shared service centres & third party service providers
- Diverse work experience in F&A in manufacturing, professional services, healthcare etc. verticals
Technical skills requirements :
- Proficient in MS Word & MS Projects
- Work-experience/ exposure in SAP
Additional skills requirements :
- Any project management certifications like PMP etc.
- Excellent stakeholder management skills
- Excellent communication & presentation skills
- Ability to work with minimal supervision
- Evidence of influencing and change management skills
- Evidence of developing direct reports
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