24/07 HR
Recruiter at EY

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EY - Assistant Manager/Deputy Manager - Service Excellence (8-12 yrs)

Bangalore Job Code: 836092

EY - Assistant Manager/Deputy Manager - Service Excellence

Job Description :

Accountabilities :

- Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences

- Deploys consulting best practice, knowledge and techniques when undertaking work

- Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions

- Manage business stakeholders across different levels and build a strong relationship

- Program manage multiple projects and initiatives independently

- As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience :

- Total experience between 8-12 Years

- 8-12 Years of total experience with strong expertise in project management and change management

- Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.

- Exposure in driving Quality Culture with in the organization, Green Belt / preferably Black Belt being able to mentor people on driving break through improvements

- Preferred- experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue-chip organizations like Accenture, IBM with appropriate management consulting background )

Competencies/ skills :

- Knowledge of Business Process Re-Engineering,

- Six sigma concepts of DMAIC, Project Management (and all tools included therein)

- Mentoring & experience in creating, reviewing & closure of projects

- Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs

- Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements

- Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.

- Strong in data analyzis and visualization and getting concurrence from stakeholders on actions (for assigned processes)

- Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity

- Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness

- Be able to conceptualize and develop quality related training modules

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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