Job description:

The incumbent would be responsible for managing multiple operations-related functions within Knowledge team in GDS. The role will focus on strategic operations and projects for GDSK. The person would work closely with the GDS Knowledge leadership, and other parts of the GDSK organization to produce relevant measures of GDSK performance.

In addition, it is a requirement that the role provides project management support around various department-wide initiatives including coordination with various support functions within the organization.

Essential Functions of the Job - 

- Responsible for Management reporting and budgeting for the team across centres

- Analyzing management information, BU trends to provide meaningful insights

- Develop relevant business monitoring and management insight using KPIs and other measures

- Lead automation and efficiency gain projects for Operations team

- Manage the entire operations including planning, design and implementing various initiatives, policies and procedures that help the GDSK team enhance productivity, efficiency and quality of its services.

- Build analytics competencies within the team

- Provide inputs for key strategy implementation

- Point of contact for implementation of organization wide initiatives

Skills:

- Must be able to work with influence, wherever required, people at all levels in the organization.

- Must be able to set and meet deadlines

- Self-driven with an innovative mindset

- Incumbent would routinely be faced with challenges that have not been encountered previously and must consider various possible courses of action before taking or recommending further steps.

- Proficient in managing a team

Knowledge and Skills Requirements:

- Ability to handle senior stakeholders

- Strong Excel and other standard analytical skills / tool sets

- Excellent data aggregation, management and synthesis skills

- Strong time management and organizational skills

- Ability to participate and work effectively as part of a team as well delivers strongly as an individual contributor

- Strong written and verbal communication skills

- Ability to prioritize, drive and adapt to change quickly in a fast paced environment

Education:

- MBA Operations or Finance

Experience:

- 11-14+ years in organizational support/analytics

- Demonstrated ability to execute against project plans and expectations

- Demonstrated ability to interact with leadership, stakeholders and constituents

- Professional services firm work experience

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