EY - Assistant Director- Key Account Management/Presales/Sales Enablement

EY GDS- AD- SME

- The role that will be integral in the re-shaping and re-focus of the GDS MSE team, increasing the value and impact of GDS across UK&I Market Segments.

- The role will operate closely with the UK&I Market Segment Manager (MSM) and broader UK&I Market Segment (MS) leadership team and will be responsible for delivering high quality management and execution of specific operational processes, with the objective of enabling UK&I Market Segment teams to focus on the execution of the go-to-market strategy. The role will also have line management responsibilities across the GDS UK&I MSE team.

- Day to day the MSE Lead will be the 'go to person' for operational excellence and efficiencies, together with acting as an additional point of contact alongside the UK&I Market Segment Manager in response to a diverse range of operational initiatives from across the business.

- The role requires strong business and operational acumen with expertise in people management and teaming, project management and strong analytical and quantitative skills.

Your key responsibilities:

- Direct line management, counselling and effective management of People related processes: recruitment and on / off boarding of MSE roles, budget management and reporting across UK&I MSE team (5 MSE Managers and 6 Snr Associates)

- Identifying opportunities for Automation, Centralization or Elimination of operational processes

- Project management of ad hoc centrally led MSE operations initiatives

- Accountable for timely delivery of operational and governance activities e.g., preparation of materials relating to Board meetings, account reviews, community updates, weekly/monthly MI business performance against KPIs

- Oversight of MS data integrity across the Firm's reporting systems and accuracy of MS reporting

- First point of contact for data specific queries e.g., MS account segmentation and portfolio and related revenues, sales and opportunity pipeline

- Analysis and timely distribution of MI and financial performance updates

- Project management support across strategic go-to-market initiatives

- Annual budget planning and budget management

- Support MS strategic and account revenue planning process

- Management of MS CX programme includes, planning, performance tracking and reporting

- Attend key MS leadership meetings to capture minutes/actions, timely distribution of actions and proactively monitor progress against agreed actions

- Leverage EY's research platforms to build sector/solutions knowledge

- Identify opportunities for increased process efficiencies that will deliver increased value to stakeholders

- Leverage internal EMEIA and Global networks to identify and share best practice

Skills and attributes for success:

- High experience of resource management, coaching and development of direct reports

- Ability to act as delegate for UK&I MSM

- Develop recommendations for operational process improvement, and ability to assist in problem solving as process issues arise

- Proactively anticipate problems before they occur, define the problems, and identify possible/apparent causes.

- Proven ability to effectively lead and inspire a high performing team and able to work autonomously to deliver operational activities directly assigned to the role

- Ability to resolve project challenges and needs that are of varying complexity

- Strong analytical and quantitative skills and the ability to create/gather/analyse data

- Excellent oral and written communication, and listening and interpretation skills

- A robust and resilient disposition able to remain calm under pressure

- High attention to detail and accuracy

- Proven project management skills with ability to prioritise and deliver on multiple tasks in a -fast-paced environment

- Ability to influence at all levels of the organization, sometimes without authority

- Ability to convert abstract concepts into meaningful deliverables

- Excellent people management skills, with an intense focus on the firm's culture and values

- High degree of professionalism and integrity

- High energy and results oriented

- A keen appetite for technology and innovation

To qualify for the role, you must have:

- Bachelor's/University degree, preferably in business

- A minimum of ten years' experience in an operations focused role, ideally at board level

- A minimum of five years' experience in resource management, and coaching and development of direct reports

Ideally, you'll also:

- Background within professional services or a complex, global matrix environment

- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.