Job Description :

Position Title, Responsibility Level : Senior Manager - Treasury

Function : Treasury

Reports to : AVP / Sr. AVP

Permanent/ Temporary : Permanent

Span of Control : IC or 0-5 Analysts/Sr. Analysts

Location : Noida

Basic Function :

- To lead collection delivery team & execute as per SLAs. Review AR reports periodically & ensures month end/quarter end timelines & targets are met. Monitor & improve delivery per operational metrics. Manage client communication proactively

Essential Functions

Operations & Process:

- To ensure complete operations management for end to end order to cash processes, including collections, dispute handling & billing / invoicing

- Is required to possess deep knowledge of the all the activities, work flow, expectations of all end clients

- To ensure timely and accurate delivery of daily, monthly and periodic processing of client requirements

- Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.

- To handle any escalation w.r.t. any operational issue.

- To ensure proper documentation of workflow of all activities related to all the clients.

Client Management:

- To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities.

- Should be able to understand & anticipate Clients business needs, concerns & issues, and be able to proactively resolve the same.

- Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations.

People Management:

- Managing a team of 0-5 Analysts/Sr. Analyst

- To coach team members. Identifies development areas and helps the individuals and the team to improve their performance and enhance their potential

- Assigning daily tasks and responsibilities and setting up half-yearly and annual goals for the team.

- To create an internal environment where client is the focus of the business through appropriate communication, recognition and rewards.

- Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members

Compliance and Policies:

- To keep oneself abreast of all the updates applicable to policies/regulations / compliances applicable to the function/organizational and Client.

- To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.

- Review compliance adherence on a regular basis.

- Any other essential function that may occur from time to time as directed by the manager

Primary Interactions @ EXL

- Assistant Manager/LAM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support

- Team members for the purpose of settling issues / challenges and monthly evaluation of performance

- Peers(team members) for the purpose of seeking co-operation & clarification on process related matters & providing assistance and support when required

Primary Interactions @ Client

- Process Owners for process updates, performance review, feedback on the team & process

Organizational Relationships :

Reports To : AVP / Sr. AVP

Supervises : IC or 0-5 Analysts/Sr. Analysts

Skills :

Technical Skills :

- Should have hands on experience of any order to cash process, preferably Insurance domain

- Should have flair knowledge of transformation and continuous improvement

- Advance knowledge of MS Office (Word, Excel, and PowerPoint).

- Should be able to initiate process improvement ideas

Process Specific Skills :

- Person should have 2-3 + years- experience to lead the Insurance Treasury Team

- Profound knowledge of complete Treasury process, specially in Insurance Billing & collections process, Provisioning & Journal entries

- Experience on OTC SAP module or similar platforms

- Master in MS excel includes macro- s

- Manage Client communication effectively

Soft skills (Desired) :

- Strong people management and leadership skills.

- Capability to conduct an appraisal discussion and assess different levels of performance and potential.

- Capability to communicate with large teams.

- Process Excellence Methodology.

- Appreciation of the domain needs of the process and its key drivers.

- Reasonable level of business perspective regarding the internal functioning of BPO/EXL.

- Good networking capability and Client facing skills

- Goal oriented

Soft Skills (Minimum) :

- Excellent written and verbal communication skills

- Listening and comprehension skills

- Questioning and Reasoning Skills

- Customer Service focus and telephone etiquette

- Ability to multi task, prioritize and manage daily work activities

Education Requirements

- Minimum 12 years of education with accounting background

- Person should have 2-3 + years- experience to lead the Insurance Treasury Team

Work Experience Requirements

Senior Manager:

- Person should have 2-3 + years experience to lead the Insurance Treasury Team

- Profound knowledge of complete Treasury process, specially in Insurance Billing & collections process, Provisioning & Journal entries

- Experience on OTC SAP module or similar platforms

- Master in MS excel includes macro- s

- Manage Client communication effectively

Others: This job may involve some international travel for client meeting and due-diligence, Knowledge transfer and migration of new processes. Hence, the candidate must possess a valid passport.

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