EXL Service - Digital Transformation Role

EXL Digital

EXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.

Essential Functions

1. Expertise to lead efforts on continuous process improvements and transformation

2. End-to-end experience leading transformation initiatives.

3. Experience in handling projects pertaining to Close Acceleration, Target operating model design, ERP implementation, Opportunity assessment along with Change Management, Program management / PMO experience.

4. Responsible for Diagnostic to Solution Proposal creation for Digital projects

5. Responsible for maintaining Governance and reporting on projects to Business units, Leadership, clients

6. Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition

7. Generate ideas for building 'game-changing' capabilities by scanning the market/competition and internal operations

8. Providing transformation solutions and roadmaps for new deals / pursuits

9. Managing client visits for prospects, existing clients with respect to transformation presentations

10. Contribution of creation of showcase content, though leadership white papers, collaterals

Primary Internal Interactions

- Client Leadership team

- Business and Account Leadership

- Advanced Automation & Robotics

- Analytics

- Products and Platforms

- Quality & Process Excellence

- Operations SME's & Supervisors

- RFX and deal team

- Client Management team

- Other enabling functions on need basis

Primary External Interactions

Existing and Prospect clients

Technical Skills

- Strong Insurance Finance and Accounting domain preferable though not mandatory

- Domain experience in R2R, working knowledge of O2C, P2P with interlinkages to R2R

- Experience with accounting platforms such as SAP, Oracle, Blackline, ARIBA etc.

- Experience with Process Diagnostics and Solutions development

- Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management

- Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook

- Proficient with MS-VISIO for flowcharting/process mapping software

- Experience of packaging and showcasing capabilities and solutions

- Strategic focus and strong business acumen

- Demonstrates a global mindset

- Demonstrates an intellectually agile and analytical approach and thought process

- Is a brand ambassador

- Conformance to policies / compliances with auditing skills and eye for details

- Problem solving skills

- Ability to resolve conflicts constructively and lead in a continually challenging environment

Education / Professional Requirements

Preferred qualifications CA, CMA, AIAF, MCom. Mandatory B.Com.

Experience with Lean Six Sigma, Digital Transformation is highly preferred

Work Experience and Additional Requirements

- 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience

- Proven ability to drive a solution from start to finish (project management certifications are a plus)

- Experience in Insurance/BFSI domain will be given strong preference

- Experience of packaging and showcasing capabilities and solutions

- Willing to work in 24X7 environment

- Ability to travel as required domestically and / or internationally