EXL Service - AVP - Decision Analytics

Role and Responsibilities :

- Primary day-to-day client contacts and often interact with C-level executives.

- Is primary client day-to-day contact & ensures client needs are well understood, defined & met

- Serves as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)

- Interacts regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results

- Manages / leads 1-2 engagement/ projects with different team structures and service delivery models. Responsible for driving revenue generating from these accounts

- Leads project teams of 3-6 consultants or more, and/ or Team Lead and Analysts in all aspects of project execution

- Plays critical role in defining the problem, structuring the solution, and executing against it

- Clearly defines project deliverables, timelines and methodology laying out the project plan

- Owns the execution of the project, with on time delivery every time, ensuring all project goals are met

- Manages team members, including definition of objectives, oversight of execution and evaluation of performance

- Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients' success

- Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff

- Manages communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables

Candidate Profile :

- 7+ years of experience comprising analytics service delivery, consulting, solution design and client management

- Experience and strong knowledge of the analytics service industry with focus on B2C & Omni-channel retail across customer lifecycle and customer journey

- Demonstrable leadership ability, superior problem solving and people management skills

- Excellent listening, written communication and presentation skills

- Experience / exposure to marketing, operations, sales, merchandizing and supply chain, retail strategy, project management, cost reduction, and business development for Retail and Media organizations

- Master's degree in management, data science, economics, mathematics, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply