Exide - Product Manager - CRM - IIM/MDI/ISB/FMS

Role Description:

- Drive growth and enable differentiating Sales capabilities as competitive advantage through innovative technology solutions.

- Complete ownership of the new digital initiatives in Sales & Service function which will have Sales Force Automation Apps, Field Service Apps, Dealer Apps, Distributor Management System, Influencer Management Apps, B2B CRM, etc.

- Selecting right vendor partner for the end to end digital transformation and working hand in hand to plan out the entire transformation plan

- Collaborating with cross functional stakeholders to ensure digital vision and driving alignment and progress

Technical product ownership:

- Lead cross functional digital garages to translate market requirements into technical specifications

- Package features into product releases and create & manage product backlogs

- Liaise with development leads, solution architects, testers and external vendors involved in product development

- Oversee agile build and implementation, oversee sprint plans and track sprint progress

Digital product strategy:

- Oversee all stages in the digital product lifecycle of the platform from conceptualization to sunset

- Define product strategy and implementation plans (target customer segments, digital value proposition, product benefits)

- Act as steward of sales/end user(s), maintain close relationships with the market (Channel Partners, influencers, field teams)

- Drive product adoption, capture live feedback and ensure frequent product refinements based on user adoption

Qualifications:

- 3+ years of relevant experience in capacity of a digital product manager in an IT, FMCG, manufacturing setup

- B.Tech in Computer Science/IT from a leading engineering college (MBA from tier 1 campus is preferable )

- Knowledge and understanding of atleast one CRM platform - salesforce.com preferred.

- Proficient with drawing storyboards, creating wireframes, creating / - grooming- product backlogs, writing user stories and developing acceptance criteria

- Extensive experience in design, development and management of atleast one end-to-end CRM/SFA implementation

- Strong ability to break down complex problems into actionable steps, execute rapidly and being result driven

- Excellent communication skills with ability to push business and tech teams to drive innovation and build customer/user centric digital solutions

- Strong leadership skills with ability to influence stakeholders and manage expectations