Executive Housekeeper - Hospitality

ESSENTIAL JOB RESPONSIBILITIES:

- Establish and review standards and work procedures for all housekeeping staff in accordance with established policies and practices of the facility

- Planning, organizing and directing team members to ensure highest degree of guest satisfaction

- Uphold highest standards of cleanliness, safety and conduct

- Purchase, re-order and maintenance of housekeeping supplies, inventory and equipment and to make arrangements for repair/replacement of damaged equipment

- Conduct inspections at all properties of his/her region

- Ensures that all housekeeping staff is complying with the company standards regarding uniform and grooming standards

- Schedule and train all housekeeping personnel w.r.t Company's standards and SOPs

- Daily supervision and guidance of the HK Supervisors/Executives

- Maintain housekeeping budgets

- Determines and maintains the department’s work schedules, to notify staff of upcoming events and ensure proper preparation and staffing for the event

- Investigates complaints regarding housekeeping service and equipment and takes corrective action on the same

- Ensures that the statutory regulations are adhered with

- Ensuring cost optimization by bringing new initiatives and idea generation

- Redefining process/systems to bring in better customer delight

- Offering world class services at the properties

QUALIFICATIONS: (List the academic/professional education/training, experience, skills/competencies)

EDUCATIONAL: Graduate, preferably Hotel Management graduate

PROFESSIONAL & ADDITIONAL : Post Graduate/Masters in Business Administration

SOFT SKILLS:

- Proven excellence in customer service

- Effective leadership skills

- Possesses a broad understanding of multiple housekeeping disciplines

- Considerable knowledge of the modern principles and practices of housekeeping

- Effective communication skills

- Effective problem solving and analytical skills

- Good decision making

- Proven comfort and experience to interact effectively with all levels of management, guests, clientele, both inside and outside the organization

- Diligence and dedication towards work and an eye for detail

Other Specifications:

LOCATION : Corporate Office-Gurgaon

TOTAL WORK EXP.: 15-18 years

INDUSTRY PREFERNCE: Hospitality Sector

Candidates should have a diverse exposure to multiple locations/properties and should preferably be a mix of experience in Corporate (preferably facilities management organizations) and Retail (Mall Operations) wherein they have managed multiple locations/properties and have catered to huge footfalls