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24/06 Arpita Sah
Manager - TA at Excitel Broadband Pvt Ltd

Views:423 Applications:104 Rec. Actions:Recruiter Actions:41

Excitel - Vice President - Process Excellence/Transformation (4-8 yrs)

Gurgaon/Gurugram/Delhi Job Code: 1115569

About company:

All you need to know about Excitel is that it's fun, young and exciting. These values are important to us and we carry them with us every day. We came into existence in 2015, and are now with 6 lakh active subscribers, 1400 partners and 2 major markets in Delhi and Hyderabad.

As per TRAI's Dec - 20 published numbers for India, Excitel stands 7th (total subscriber base) among all private players in India, 4th in top monthly and quarterly growth (absolute and %) - averaging higher than market growth average, and among top 10 Wireline Broadband players in India.

This compared to the large conglomerates (Airtel, BSNL/MTNL) or well-funded platers (ACT Fibernet, YouBroadband from Vodafone) or publicly listed (Hathaway) or players with long history (Spectranet, DEN, Tikona) is an amazing success story of Excitel. Excitel has been steadily growing its subscriber base largely due to their powerful technology and strong word-of-mouth from users. This year we have 20 cities in our portfolio and envisage to expand to 50 cities by 2022.

While Excitel's initial industry-first plans & industry-best delivery gave it an exponential growth in these years, competition has now copied the promises, if not the delivery, thus confusing the consumers. Keeping in sync with the ambitious market expansion and market-share gain that is. Excitel's vision for the next few years, its critical now to build the value-system for the brand and what it is identified for - not only for its Customers & Prospects, but also to attract the right employees, partners, associations, press, and so on. As we are aware, in the current organic world of communication, a brand is no longer what we tell the Consumer it is - it is what Consumers tell each other it is. The environment is such that the Excitel brand storytelling is an urgent necessity for our business to sustain & grow.

We've always been obsessed with transforming the way young Indians experience entertainment on the internet at home, and it is the passion guiding our way forward.

Our Power Factors:

- Super high consistency in performance

- European technology to Indian homes

- Regional partner network ensures exceptional last mile delivery & local support

- Lightening fast and efficient customer support

Job Summary : Performance Marketing Head

We are looking for a passionate and energetic professional to work in a dynamic and high growth environment.

Profile title : VP - Process Excellence and Transformation - in charge of Lean Six Sigma deployment and projects.

Job Description :

- Primary role is to create and implement Lean Six Sigma strategy and implementation plan (Roadmap) for the Excitel organisation.

- As part of the Transformation strategic Roadmap, his/her role is to build from zero an Excellence Center team (consisting of two Green Belt experts to be recruited) and deploy on a large-scale Yellow Belt Six Sigma training and certifications for Excitel different groups of team members.

- The overall goal will be infusing the company, at all levels, with an eco-system of operational transformation excellence. His/Her key responsibilities include driving, with the company's executive's sponsorship, a successful introduction and follow up of Lean Six Sigma practices at Excitel with the strategic goal to achieve continuous improvement function and bottom-up sense of change management.

- He/She shall lead and direct all milestones of the Six Sigma Roadmap, reporting directly to the COO of the company. He/She shall be instrumental in organizing, creating and delivering the initial internal Six Sigma training (Yellow Belt).

- He/She shall hire, manage and help his team (two Green Belt experts) to takeover and be certified in Six Sigma Internal Yellow Belt trainings in order for them to actively participate in the big deployment of Lean Six Sigma practice. His role include overlooking all current Lean Six Sigma internal cross-departmental projects by contributing to maximise the business outcomes and impact on PL.

- His/Her main focus shall be to work with all stakeholders around improvements of client and partner service experience and processes.

Skills and Qualifications :

- Self-driven Six Sigma Black or Master Belt with good knowledge of Lean Six Sigma practices;

- Has team management experience

- 8 years of relevant experience into Business Excellence Process, re-engineering and transformation business process initiatives with numerous realised projects on the field;

- 3 to 4 years of experience in a Customer Service domain practice;

- 3 to 4 years of Project Management, where he/she has led multiple projects ranging from improvement to deep transformation;

- Needs to have worked in a BPO Operational Excellence or similar Continuous Improvement function; strong organisation skills for Six Sigma projects such as: driving project schedules, gathering, monitoring and scheduling project team activities; promoting and celebrating the success of the Lean Six Sigma project teams;

- Very Strong communication, presentation, training and coaching skills, as he/she will be at the heart of setting up the Lean Six Sigma internal training function; Oral & written communications shall be well structured. He/She shall be capable of leading presentation independently and is comfortable facilitating dialogue with large group of people;

- Strong analytic and critical thinking skills;

- Ability to relate to Client Business Outcomes;

- External Breathing - capable to bring industry knowledge and latest innovations with regards to driving Business Excellence

Women-friendly workplace:

Maternity and Paternity Benefits

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