Deputy Manager-HR at Excitel Broadband
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Excitel Broadband - Head - Network Planning & Execution (5-12 yrs)
What we are looking for:
Lead the Access Network( Hybrid Fiber & Ethernet) Operations for Planning / Designing / Roll-Out/ Operational & Maintenance with major focus on transforming existing network on Fiber by building high resilience, converged services with improved quality of service .
- Last mile transformation by converting legacy networks on FTTX with deeper understanding on scaling the multiple services ( Data & Video) on single Fiber core .
- Planning & Execution of FIber Rollouts by identifying the right plan & design, overcoming the challenges for execution with complete focus on timeline deliveries .
- Strategize ways of improving the bad quality fields network with high fault rate at economical & reasonable cost .
- Deal & find solution for network Operational issues beyond the control of Field resources by in depth analysis or engaging with Peer team ( Technology).
- Engage with Business Team & Partners on ground to understand the challenges with Customer services & deployed Networks and close the gaps either working with one's own team or cross-functional verticals.
- Engage with Customer care periodically to find out the reasons behind the Complaints & th Outages and try to fix it by driving multiple initiatives .
- Improve the Network SLA 's & the response time for resolving any network faults .
- Strategize in coordination with peer to bring down the fault rates & the complaint ratio's Consistently.
- Providing direction and motivation to the team for ensuring optimum performance for all operational & technical related issues; training subordinates to develop requisite skills; conducting trainings on new technologies related to Fiber.
- Anticipate potential problems and proactively give suggestions to Partners/Internal Teams in areas like process adherence, technology up gradation/ optimization, better service delivery.
- Ensure Partner satisfaction by responding to all escalations regarding Deliveries & Fault Rectification .
- Works closely with the Technology team to ensure broadband, cable television are constructed correctly .
Who will be preferred:
- Extensive knowledge On Fiber with an innovative mind in modelling Fiber to build resilient /robust/economical network for delivering multiple services ( Internet /Cable Tv/IPTV /Voice ) to home .
- Extensive Knowledge and experience in Planning, Designing & Implementing Broadband networks (METRO ETHERNET/FTTH/FTTB) with a focus on deploying access networks vis-vis Investments.
- Expertise in budgeting Capex (BOM) and integrating the overall project cost by Architecting FTTX design through GIS with best fitment in terms of faster ROI and scalability.
- Extensive knowledge on Cable Tv deployments, its working & integration on converged ( Internet & Cable) fiber networks.
- Oversee resource planning and assist in sizing work.