We are hiring a EVP solutions for a large global BPO Designation - EVP Solutions Location - Any Metro CTC- Approx 85 Lacs Your Footprint as an EVP - Solutions Architect Will Be. . responsible for solution development for our Next Gen Sales and Service Offering. As you lead this operation, you should have pre-sales/solution development experience in a contact center leveraging CX transformation with technology solutions and analytics while driving customer outcomes. The role is hands-on and requires a personal contribution to the detailed design of the proposed solutions. You will be assigned to specific verticals and shall be responsible for designing the resolution of the given component, estimation (cost & benefits), ensuring alignment with customer requirements, and evaluating alternatives. You will be responsible for working with multiple stakeholders to identify case studies that are fit for purpose, be accountable for creating collaterals for the opportunity and work with the Finance team on deal commercials and customer business cases. The ideal candidate will have experience in Healthcare, Retail, and Communications sectors. As an EVP - Solutions Architect, You Will. - Bring your customer-centric mindset: to be able to understand precisely what customers need and want - Lead and work with cross-functional teams in support of business priorities. - Lead and drive change and innovation against the headwinds of existing culture, processes, and incentives across multiple departments. - Solve problems quickly, think strategically, and drive data-driven decision-making. - Generate and communicate strategic analysis and business insights. - Engage and nurture third-party relationships and innovative partnerships - being customer-obsessed can sometimes mean partnering with another company to deliver a stronger value proposition than Cognizant could achieve alone. - Hire and retain great talents in the CMX practice through innovation, maintaining high energy, and fueling intrinsic motivation. - Drive innovation within the practice/team by creating/identifying re-usable components, tools, and accelerators & as well as work on increasing adoptions of these accelerators during delivery, managing all OG, senior client buyer, and functional owner relationships for the designated solution - Drive the necessary sign-off of the solution with proper input from the stakeholders and client business objectives, industry, risk assessment, budget, and preferences (see service group rules/process and escalation approach for specifics) - Engage with the sales team, Subject Matter Experts required during the sales process, and the communication/ collaboration with Outsourcing Service Delivery - Collaborate with the Operation departments to provide input to Terms and Conditions and, in some cases, accountable for specific Outsourcing contractual terms and conditions - Identify leadership contacts for service transition and operations - Orchestrating the action points coming out of the opportunity Quality Assurance process - Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal, and cost estimate leveraging traditional process methods, deliverables, and the proper collection of offerings - Aligning final solution architecture (including a statement of work, schedules, and other contractual documents) with absolute terms and conditions understand and clearly define the input required to create cost estimates; prepare the cost model estimates working with Service Delivery, Solution Management (if applicable), and CTS to deliver the defined scope of services - Mentor and support team members and junior solution architects - Have in-depth knowledge across verticals and horizontals with specific expertise in areas of Strategies, Offerings, and Solutions - Good understanding of offering strategy, the standard solution components, the likely adaptations of the solution, as well as knowledge of recent deals/solutions and changes that were made to the standards - Local market knowledge - what will work in a geography What Would You Need to Succeed? - 15+ years of work experience in consulting, business transformation, BPO, or a related field. - 15+ years of travel experience, understanding the market segments and value chain. - VP level Seniority - Professional English proficiency required - An undergraduate degree in business, finance, or related field, MBA is a plus - Demonstrated experience of customer contact transformation across people processes and technology - Demonstrated experience leading or developing high-quality, enterprise-scale software products using a structured system development lifecycle - Prior experience in a technical role within a sales organization - Superior presentation skills. - Proven success as an individual contributor and a track record of strong positive teamwork, proactive collaboration, and effective problem resolution. - Someone who is inspirational and visionary and can bring along others with positivity and energy. - Proven competence in working cross-culturally is required - Business Process Outsourcing experience at a Mid Manager level in horizontals of industry domains with a focus on Transformation, with demonstrable improvements in process redesign - Ability to work with Process Manager & SME at client's organization and gain their trust - Able to bring in a fresh perspective to the existing solutions standards and drive the Digital First approach The Leadership Competencies for Exceptional Potential Are. - Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. - Transformational Leader - Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors - leading to successful interactions and relationships. - Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence. - Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change. - Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work. - Innovative and Creative: The ability to imagine something new and realize it. - Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have. - A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios - Authentic and Connected Leader: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. - Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job. - Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance. Why Should You Be Excited to Join the Family? - We encourage you to live well. To establish the right work-life balance. - We help you focus on your future with our financial benefits plans. - We want you to keep learning, with excellent leadership development options for everyone. - We encourage you to be creative and to provide outside-the-box solutions. - We care about our citizens of the world with our great give-back programs. - We work hard to cultivate a supportive and welcoming workplace for everyone. - We encourage a full range of diverse and talented candidates to apply for our positions. - We are committed to building an inclusive workplace with our DE&I programs. - Our Cloud Campuses open their doors for you to lead from any global location. Is There a Fine Print? No fine print to be found here! But now that we've got your attention, we'll take this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Apply or contact - whatsapp 8591133613

Metros

EVP - Solutions Architect - Global BPO 

EVP - Solutions Architect - Global BPO  ,Job Description for EVP - Solutions Architect - Global BPO  in Unicusjobs in  Metros for (15-30) years of experience. Apply Now!

Job Description for EVP - Solutions Architect - Global BPO  in Unicusjobs in  Metros for (15-30) years of experience. Apply Now!