Job Summary : This role is part of Research Client Middle Office for an investment bank and has overall responsibility of customer service delivery in a high-volume environment. This includes work allocation, defining work priorities, handling escalations, timely review of operational risks and putting effective control measures in place ensuring a high quality experience to both internal and external stakeholders of a client. This person will the point of contact for onshore client team and responsible for an offshore team of 21 people. Role and Responsibilities : - Manage the delivery of tasks/queries on schedule and to the satisfaction of the clients - Manage communication will all key stakeholders - Track KPIs of the delivery team and manage status, and report it on a weekly/monthly basis - Drive ideation and execution of ideas while promoting innovation - Evaluate risks and controls in multi-functional operations - Flexible to work in rotational shifts including occasional night shifts (10.30 PM to 7.30 AM IST) Skill Set Required : - Goal oriented with the ability to prioritize and balance multiple tasks and interact with multiple stakeholders to accomplish the objectives - Flexible and agile enough to navigate changing initiatives according to the business requirements - A pragmatic problem solver and - out-of-the box- analytical thinker that is capable of challenging the operating norm and making recommendations - Project management and process improvement experience (quality projects or exposure in productivity improvement, process automation, remodeling & re-engineering, etc.) Experience/Certifications: - 10+ Years with at least 5 years of direct experience managing business processes - PMP Certified is must. Good to have Lean/Agile/Six Sigma - Extensive experience of working in the Financial industry, delivering high impact business outcomes through operational excellence

Gurgaon/Gurugram

Evalueserve - Group Manager - Operations - Middle Office - Investment Bank Domain 

Evalueserve - Group Manager - Operations - Middle Office - Investment Bank Domain  ,Job Description for Evalueserve - Group Manager - Operations - Middle Office - Investment Bank Domain  in Evalueserve in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for Evalueserve - Group Manager - Operations - Middle Office - Investment Bank Domain  in Evalueserve in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!