About Essence:

Essence, part of GroupM, is a global data and measurement-driven media agency whose mission is to make advertising more valuable to the world. Clients include Google, Flipkart, NBCUniversal, Loreal and the Financial Times. The agency is more than 1,800 people strong, manages $4B in annualized media spend and deploys campaigns in 106 markets via 20 offices in APAC, EMEA and North America.

Visit essenceglobal.com for more information and follow us on Twitter at @essenceglobal.

About the role:

- Client Services is about; Happy, Profitable & Growing Relationships. It is also about establishing, growing, and maintaining strong and mutually profitable relationships with client groups or sectors.

- They are accountable for establishing, growing, and maintaining strong and mutually profitable relationships with our clients; to driving the strategic relationship and being our clients and trusted adviser.

- Vision, direction and leadership for client relationship

- Strategic client development

- Commercial performance of the account

- Long term - health- of relationship

- Escalation point, major issue resolution, troubleshooting

- Business development (organic, cross-sell and new client)

Some of the things we'd like you to do:

- Develop and execute an engagement strategy in collaboration with the regional/national team and global discipline leads

- Take accountability for growing client business, client satisfaction, and team retention

- Being accountable for the Profit center including new & existing business in west market

- Act as lead on cross-agency collaboration and contribute to the overall planning process

- Serve as a new business resource and actively pursue new revenue sources

- Train Account Directors and Account Managers

- Participate in the strategic development of new business

- Build strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout campaign lifecycle

- Interrogate work before client delivery to ensure it meets the brief and expectations

- Global coordination by facilitating knowledge and context sharing across Essence regions

- Develop strategic relationships with key agency partners and be a point of escalation

- Assist in deployment of Client Service practice trainings while ensuring best practices

A bit about yourself:

- At least 15-20 years of working experience with Media agency background(Preferred) Enjoys negotiating strategically and has proven contract negotiation skills

- Has a long history of forging strong relationships with clients

- Understanding with Media Research Tools (BARC, TAM, Comscore, GWI, TGI, YouGov)

- Strong written and verbal communication skills across all platforms

- Thought leadership expressed as press quotes, published articles, and POVs

- Solid grasp of integrated marketing, especially a deep knowledge of media

- Proven problem solving skills and ability to think outside of the box

- Ability to work independently and collaborate in a team environment

- Strong organizational skills, detail-oriented and capable of multi-tasking

What you can expect from Essence :

Essence's mission is to make advertising more valuable to the world. We do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. It's important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Essence employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.

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