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08/11 Geetika Dhawan
Contractor at Epsilon

Views:519 Applications:114 Rec. Actions:Recruiter Actions:107

Epsilon - Director - Client Services (14-30 yrs)

Bangalore Job Code: 1177503

Company Description

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified- . Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit or our LinkedIn page.

Job Description

Why CJ Affiliate

Empowered with the world's largest and most established affiliate marketing network, the CJ Affiliate India team connects global brands and publishers to achieve scalable growth. Passionate about driving sustainable outcomes, the team thrives on providing meaningful solutions to real needs. The power of Epsilon data, collaborative culture and commitment to innovation, make this team the perfect space to grow one's career. Daring to think big and drive bigger results is a core value that constantly inspires and gives the competitive edge to this team of diverse individuals.

Why are we looking for you:

- Ensure the delivery of successful affiliate marketing programs

- Develop strong relationships in a confident manner and be comfortable with delivering first class operations across the International client base, while identifying quick wins for process efficiency and automation

- Building a strong culture within the team through proactive mentoring and goal guidance

What you will enjoy in this role

- Managing remote team relationships with the various CJ International offices and developing the talent within the team you manage

- Responsible for driving forward task efficiencies and consistent best practice across the portfolio of clients that we manage, ensuring CJ Affiliate continues to provide our clients with market leading and award-winning affiliate programs

- Develop best practices, content, and tools to be used by clients and/or published in CJ's Support Center, Blog, and other marketing collateral

What you will do

- Good conflict management and Influencing skills

- Ability to train new employees and refresh skills with the existing employees to guarantee a high level of performance

- Ability to learn and grasp new systems and platforms such as; the CJ platform, project management tools and reporting suites

- Solid digital understanding to support in best practice monitoring, upskilling and process improvement to ensure that the team exceeds industry standards of working and delivery


- A graduate/postgraduate in any discipline

- Requires 12+ years of related experience and exposure in digital media/client services role with handling digital marketing teams

- Possess strong English written and verbal communication skills

- Fundamental Excel skills required

- Basic knowledge of Affiliate Marketing

- Proven record of problem-solving and decision-making skills

- Exceptional organization skills

- Strong team leading experience centered around; team role and responsibility management and hiring within a set headcount budget

- Strong project management skills to ensure the team is delivering consistent processes, communication and outcomes with a keen eye on identifying errors or areas from improvement to better output

- Ability to identify quick wins for process efficiencies and automation to achieve improved time usage for the local teams while standardizing outcomes across the team's portfolio of programs

Women-friendly workplace:

Maternity and Paternity Benefits

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