04/12 Leela
HR Executive at ePacific Services

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ePacific Services - Assistant Vice President - Operations (10-19 yrs)

Chennai Job Code: 640641

Essential Duties and Responsibilities:

- Manage large team either with one or multiple accounts

- Utilize available resources to optimize day to day Operations and Processes including Process Improvements.

- Develop and drive the organizations strategy and implement appropriate rewards/recognition based on performance indicators and coaching/corrective practices to align personnel with company goals

- Help Management in Strategic Planning, Setting up Goals including Monitoring Systems.

- Be creative and assist in taking the organization to the next level of being a leader in their chosen field of operations and create maximum value to Stakeholders by prioritizing customer, employee and organizational requirements.

- Maintain and monitor staffing including Knowledge-Training, and motivate to get the best out of resources to fulfil organizational requirements.

- Oversee timely and quality project deliverables for all business lines including developing any subcontractor-vendor relationships if required.

- Driving performance measures (Financial and Technical) for the operations (including a consideration of efficiency versus effectiveness), often in the form of dashboards convenient for review of high level key indicators.

- Help drive new technology initiatives.

- Manage and coordinate client visits and make presentations to external stakeholder/clients if required.

- Ensure adherence to external and internal quality and security standards (HIPPA/HITECH/ISO)

- Maintain documentation to demonstrate adherence to compliance standards.

Education and/or Work Experience Requirements:

- Worked at least 7- 9 years as Team Handling role.

- 9-12 years of experience in global delivery industry

- Certification in CPC or CCS is an added advantage

- Graduate or Post Graduate

- Experience in BPO and Outsourcing Industry (Healthcare a plus but not required)

- Strong analytical and communication skills and ability to multi-task

- Experience managing a large teams

- Good understanding of US Healthcare industry, including but not limited to HIPAA/HITECH.

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