Essential Duties and Responsibilities: - Manage large team either with one or multiple accounts - Utilize available resources to optimize day to day Operations and Processes including Process Improvements. - Develop and drive the organizations strategy and implement appropriate rewards/recognition based on performance indicators and coaching/corrective practices to align personnel with company goals - Help Management in Strategic Planning, Setting up Goals including Monitoring Systems. - Be creative and assist in taking the organization to the next level of being a leader in their chosen field of operations and create maximum value to Stakeholders by prioritizing customer, employee and organizational requirements. - Maintain and monitor staffing including Knowledge-Training, and motivate to get the best out of resources to fulfil organizational requirements. - Oversee timely and quality project deliverables for all business lines including developing any subcontractor-vendor relationships if required. - Driving performance measures (Financial and Technical) for the operations (including a consideration of efficiency versus effectiveness), often in the form of dashboards convenient for review of high level key indicators. - Help drive new technology initiatives. - Manage and coordinate client visits and make presentations to external stakeholder/clients if required. - Ensure adherence to external and internal quality and security standards (HIPPA/HITECH/ISO) - Maintain documentation to demonstrate adherence to compliance standards. Education and/or Work Experience Requirements: - Worked at least 7- 9 years as Team Handling role. - 9-12 years of experience in global delivery industry - Certification in CPC or CCS is an added advantage - Graduate or Post Graduate - Experience in BPO and Outsourcing Industry (Healthcare a plus but not required) - Strong analytical and communication skills and ability to multi-task - Experience managing a large teams - Good understanding of US Healthcare industry, including but not limited to HIPAA/HITECH.

Chennai

Assistant Vice President - Operations - BPO 

Assistant Vice President - Operations - BPO  ,Job Description for Assistant Vice President - Operations - BPO  in ePacific Services in  Chennai for (10-19) years of experience. Apply Now!

Job Description for Assistant Vice President - Operations - BPO  in ePacific Services in  Chennai for (10-19) years of experience. Apply Now!