Entitlement Manager - Order to Cash Operations - Analytics Firm

Position : Entitlement Manager

Experience : 10+ years

Location : Hyderabad

Client : Analytics

- This role will be expected to manage the development and expertise of the Entitlements department within the Order to Cash (OTC) Operations to improve Entitlements procedures and quality control.

- The right person for this job has a team player approach, the ability to work across departments with disparate needs and excels at problem-solving through critical analysis and is challenged by process review and continuous improvement.

- This role will be responsible for the Global team and all activities related to entitling our customers to Clarivate's web-based products and services, this includes managing Trials, New Business and maintaining Renewals.

- The successful candidate will be expected to follow Clarivate's audit policies and procedures and is a team player with the ability to work across global departments having strong Communication and Technical skills.

Reporting to the Head of Order Management, Billing & Entitlements (based in London) you will be responsible for the following :

- Managing Global staff in development of proper quality control procedures and processes to ensure accurate and timely entitlements to our customers.

- You will cultivate and sustain strong working relationships with all levels of business partners including Finance to ensure that revenue is recognized accurately and timely

- Technical system teams on platform migrations, resolving issues and system improvements

- Sales and Sales Operations to ensure Customer Satisfaction in managing the customers access and terminations across the numerous entitlement systems

Qualifications/Skills :

- 10+ years of total experience with 5+ years of experience in a Technical Entitlements, Customer Service environment & team management

- Strong Proficiency in Technical Entitlement systems, Salesforce.com and MS Excel

- Preferred experience working with Finance and Sales Support role and systems