A tech savvy, result driven professional with experience in client management, operations management, and knowledge management. (Computer Hardware Domain desirable but not mandatory) Excellent communication skills : - 5 to 7 years of leading a techno functional team is mandatory. Process and Project Management : - Manpower planning to ensure optimal resource allocation aligned to cost targets - Ensure all relevant data / reports are gathered, recorded and delivered to client as agreed targets and SLAs - Execute project plans and provide regular updates in meetings &amp; highlight risks &amp; opportunities People Management : - Provide hands-on leadership on existing SOWs and new project on-boarding - Manage Recruitment and ensure people development through mentoring and grooming and creating environment that sustains and encourage high performance; motivating teams in optimizing their contribution levels - Succession planning to mitigate impact of attritions Knowledge Management : - Develop and maintain growth plans for teams to scale competency across various processes - Back-up planning through cross training to ensure load balancing - Drive skill development plans for existing resource pool Client Engagement : - Managing customer centric operations &amp; ensuring customer satisfaction by achieving organizational delivery &amp; service quality norms with the help of various innovations - Attending to clients (individuals/corporate clients) concerns &amp; complaints and undertaking steps for effectively resolving them - Maintaining cordial relations with customers to sustain the profitability with the help of business process optimization - Produce Business Review presentations summarizing reports, graphs, charts and highlighting initiatives and recommendations for driving change and improvements to business systems

Pune

Entercoms - Manager - Service Delivery 

Entercoms - Manager - Service Delivery  ,Job Description for Entercoms - Manager - Service Delivery  in Entercoms in  Pune for (5-7) years of experience. Apply Now!

Job Description for Entercoms - Manager - Service Delivery  in Entercoms in  Pune for (5-7) years of experience. Apply Now!