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31/08 Nitika Sinha
HR at Entercoms

Views:1771 Applications:5 Rec. Actions:Recruiter Actions:3

Entercoms - Assistant Manager - Operations - Computer Hardware Domain (7-11 yrs)

Pune Job Code: 738245

AM Operations (Computer Hardware Domain compulsory)

Result driven professional with experience in client management, operations management, and knowledge management.

Process and Project Management :

- Ensuring all client and internal SLAs are met on time.

- Manpower planning to ensure optimal resource allocation aligned to cost targets.

- Ensure all relevant data / reports are gathered, recorded and delivered to client as agreed targets and SLAs.

- Execute project plans and provide regular updates in meetings & highlight risks & opportunities.

People Management :

- Manage Recruitment and ensure people development through mentoring and grooming and creating environment that sustains and encourage high performance; motivating teams in optimising their contribution levels.

- Succession planning to mitigate impact of attrition.

Knowledge Management :

- Develop and maintain growth plans for teams to scale competency across various processes

- Back-up planning through cross training to ensure load balancing

- Drive skill development plans for existing resource pool

Client Engagement :

- Managing customer centric operations & ensuring customer satisfaction by achieving organisational delivery & service quality norms with the help of various innovations

- Attending to clients (individuals/corporate clients) concerns & complaints and undertaking steps for effectively resolving them

- Maintaining cordial relations with customers to sustain the profitability with the help of business process optimization

- Produce Business Review presentations summarising reports, graphs, charts and highlighting initiatives and recommendations for driving change and improvements to business systems

Women-friendly workplace:

Maternity and Paternity Benefits

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