EnKash - Senior Lead - Finance Operations

Senior Lead - Business Operations

A bit about EnKash (www.enkash.com) :

EnKash is a leading corporate spends management and payments company. EnKash's platform helps businesses manage their payables, receivables, corporate cards & expenses. Businesses can manage & control their spends in a completely DIY environment. EnKash serves both, financial institutions and businesses with an objective to bring operational efficiencies and savings in business payments flow.

EnKash is a leader in value creation for businesses, especially SMBs. Over the past four years EnKash has delivered savings to more than 65000 users by digitizing their processes. The best part is EnKash works as a layer on businesses' existing softwares and banking relationships, building state of the art experience and accessibility. This is combined with the ease of access to credit, purpose-based cards, end use monitoring, customisable approval workflows and integrations with leading banks and accounting platforms, is set to ease the journey for our SMBs.

The management and founding team at EnKash come with 100+ years of experience in payments- banking domain and have been instrumental in bringing many firsts to the ecosystem. EnKash is based out of India with its offices at Mumbai, NCR, Pune and Bengaluru.

While being a leader in Indian ecosystem, EnKash often gets compared with global peers like Ramp, Spendesk, Pleo, Payhawk, Soldo, Lithic, Marqeta, bill.com and a combination of their compelling business models.

EnKash is a series B funded company with some marquee investors on board.

Feathers in the cap:

- Winner : India Fintech Awards 2020 by NASSCOM

- Best B2B Solution provider of the year, 2020 at Payments & Cards Summit

A bit about how you as Senior Lead - Finance Operations, can make a difference @ EnKash

Here, as Senior Lead Finance Operations you will Manage all Operational activities within Card Operations and manage the entire card processing from Originations, Transaction Management, Maintenances, Interchange and Settlement, Disputes handling and Loyalty Management. Opportunity to work closely with our founders, also chance to build the Operations vertical from scratch and guide our team.

We bet, you will have a great time doing what you love to and that includes:

- Develop and maintain a robust Card Operations for the growing card business and ensure that the operational procedures conform to the operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.

- Manage overall activities within Card Operations and ensure that timely and quality services are provided to both internal and external customers through customer-focused operations in order to maximize cardholder satisfaction, minimize cardholder attrition, strengthen brand image and maximize profitability.

- Ensure operational health of Card Operations through constant process improvements including process / system solutions for improved service, efficiency, controls and security of operations.

- Continuously review, recommend and implement improvements / enhancements to operational procedures & workflow within Card Operations.

- Work closely with Service Quality functions and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.

- Ensure that all facilities within Card Operations are always maintained in good condition in order to eliminate possible downtime.

- Provide counselling, mentoring, motivation, guidance and training to all staff in Card Operations to ensure that performance is optimized through a high level of staff morale/initiative/development.

- Work closely with Sales functions & Branches to ensure that all operational support are addressed whenever a new product or new product features are launched in the market.

- Work closely with Projects & IT to ensure that all operational supports are addressed on new system initiatives / enhancements / on-going business needs.

You should excel in this role, if you have:

- 12+ experience in managing Card Business Operations, and must have thorough knowledge of all aspects of Card Operations including Visa / MasterCard regulations.

- 8-10 years of experience working with Start-ups or SMEs in the space of corporate cards/Credit Cards/Prepaid Cards etc .

- Self-motivator and good leadership qualities.

- Ability to influence and partner with different levels of the organization.

- Proven ability to influence cross-functional teams.

- Be a Problem Solver, Highly Analytical, Resourceful, Hard working

- Strong leadership and team building skills.

Here's what's in store for you:

- A fast-paced, mentally stimulating and fast growth-oriented environment.

- No bureaucracy whatsoever, respect for logical and analytical minds.

- Witness the venture of entrepreneurship.

- Excellent performance bonuses and perks.

- Affable and competitive teammates.

- Flexible work regime