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24/11 HR
HR Manager at EnKash (Nehat Tech Solutions Pvt. Ltd.)

Views:160 Applications:38 Rec. Actions:Recruiter Actions:4

EnKash - Lead - Process Design & Automation - IIM/ISB/FMSMDI (7-12 yrs)

Mumbai/Pune/Bangalore/Gurgaon/Gurugram Job Code: 1184755

Lead - Process Design & Automation

We bet, you will have a great time doing what you love to and that includes :

- Work with leaders to strategize better customer experience through automation along with process design

- Defining problems statements, designing solutions, driving the solution through automation & process design

- Reporting & tracking project value drivers, NPS/CX impact & efficiency improvements

- Enable customer success through various process improvements and automation initiatives

- Maintaining and developing the ticketing, telephony, messaging and other solutions used by the team

- Assess existing processes and identify opportunity for improvement

You should excel in this role, if you meet the below criteria :

- Strong knowhow and experience of working on automation tools like Zoho Desk, Zoho CRM, UiPath or Blue Prism (or any RPA tool), Python expertise is desirable

- Familiar with ticketing tools like Jira

- Able to drive multiple initiatives across different stakeholders

- 6+ years product operations experience

- A positive "can-do" attitude, with a desire to extend existing skills and be a problem solver

- Bachelor's degree, MBA in related field preferred from Tier1 institute.

- Self Starter, highly passionate, solution oriented, creative and quantitative thinker

Women-friendly workplace:

Maternity and Paternity Benefits

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