Engagement Manager - Strategy Consulting - Government/PSU Practice

Location: Bangalore

Prior Experience:

1. Big-3 or Big 4 Consulting experience

2. Government/social impact practice experience

3. Salary: 30-40 LPA

4. Education: Tier-1 MBA/MPP/MPP preferred

5. multi level team management and P&L focused experience

Job brief :

- We are looking for an Engagement Manager to build positive relationships with clients during projects. You- ll be the assigned clients- first point of contact, ensuring that our customers remain satisfied with our services.

- To succeed in this role, you will need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you- re a team player and a problem-solver, we- d like to meet you.

- Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities :

- Foster positive relationships with our customers as their primary point of contact

- Help clients implement services and plan projects effectively

- Ensure that contract terms and conditions are met

- Manage invoices and bills for assigned customers

- Identify upselling and cross-selling opportunities

- Address customer issues with speed and efficiency

- Work with sales teams to generate new business

- Prepare reports on project performance

Requirements :

- Proven experience as an Engagement Manager

- Project management experience

- Background in sales and customer service is a plus

- Proficient in MS Office and CRM/project management software

- Strong organizational and multitasking skills

- Customer-oriented approach

- Excellent verbal and written communication abilities

- Sharp business acumen

- Problem-solving aptitude