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Talent Acquisition Specialist at Talentiser Pvt Ltd
Views:2155 Applications:56 Rec. Actions:Recruiter Actions:5
Engagement Manager - SaaS (5-10 yrs)
Responsibilities :
- Candidates working in ADTECH, MARTECH and SAAS based organizations will be preferred.
- Manage a team of Enterprise Customer Success Managers and be accountable for their success and development
- Own Enterprise Customer on-boarding and lifecycle journey
- Provide relevant CRM and mobile marketing automation expertise to Customers
- Build and manage CXO level relationships with client stakeholders
- Identify up-sell and cross-sell opportunities from existing accounts
- Monitor risky accounts and proactively take action to achieve success
- Collaborate with sales team to support sales efforts
- Collaborate with product team to communicate customers- needs and help design an ideal offering
- Launch and manage new customer success improvement initiatives
- Attend and present at conferences, events and webinars
- Designing an amazing and memorable customer experience
Karnika
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