Engagement Manager/Key Account Manager - IT

We are scouting for Engagement Manager/Key Account Manager for one of our IT MNC clients.

Job location : Chennai, Bangalore, Delhi, Mumbai

This is a pure-play Enterprise Account Management/farming/mining role within the CRM / Software selling space.

- The position seeks professional Key Account Manager who can build a significant loyal customer base and manage relationship to exceed customer expectations. Someone who can drive the development of regional or national sales strategies and account farming/mining.

- Positioning Product and/or services to the customers. Identify continuous growth opportunities for new business as per account expansion target.

- Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.

- Responsible for the end to end delivery - takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.

What you need to have?

- 4 to 10 years of Exp and having 4-5+ Years of POST MBA experience in Key Account Management, Client Engagement or Presales.

- Knowledge of system integration issues

- Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices

- Strong customer orientation and ability to establish and maintain effective work relationships at all levels.

- Ability to gather and analyze data and draw logical conclusions.

- Thorough understanding of Project Management methodologies and tools.

- Good analytical capabilities and excellent time management skills.

- Excellent oral and written communication skills including presentation skills.

- Must be comfortable working with and cross-functional teams.

- Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target

- Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.

- Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.