Engagement Manager - BFSI Sector

Position: Engagement Manager

Experience: 6-12 Years

Location: Pune

Duration: Full Time

Job Description:

Key responsibilities:

- Proactively build relationships with existing clients - nurture and grow them to improve share of wallet and retention

- Be a strategic partner to clients and being abreast of their key focus areas and challenges

- Be the main point of contact for any support clients may need

- Stay up to date on new products and services and socialize them with the client base

- Be an effective bridge between delivery and client teams to ensure smooth delivery of services, solutioning of new ones and overall satisfaction

- Define and execute the approach and plan on potential risks, changes and future opportunities in client accounts

- Lead client site teams in terms of mentorship, project oversight, support, client interaction and effective Bridge with Project Managers

Key skills:

- At least 6 years in the Analytics space in client facing roles - either delivery, sales or account management

- Proven experience in handling clients in a global environment

- Excellent communication and interpersonal skills with aptitude in building relationships across levels in an org

- Preferred experience in BFSI domain

- Aptitude in problem solving and negotiation abilities

- Excellent organizational skills, ability to work in an unsupervised and unstructured space