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31/08 Swapnil
Talent Acquisition Executive at SutraHR

Views:254 Applications:101 Rec. Actions:Recruiter Actions:62

Engagement Manager - Artificial Intelligence Firm (3-7 yrs)

Anywhere in India/Multiple Locations Job Code: 1307864

Location: Remote

Responsibilities:

- TLDR - Manage Customer Expectations, Be the Customers voice for internal stakeholders

- Primary KPI - Net Revenue Retention - (What is NRR -
https://www.smartkarrot.com/resources/blog/net-revenue-retention/)

- Engage with customers right after the contract is closed and ensure integration is completed and customer is active on the platform

- Understand customer requirements, and clearly articulate it to the technical team

- Clearly call out any deviations from the requirements (to the customer and internal teams)

- Write PRDs for internal teams to work on

- Ensure Hygiene requirements (data availability, final output format etc for Activation)

- Be the SPOC for all daily/weekly communications with the customers

- Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel documents/presentations

- Maintain and prioritize the backlog, and enhancement requests across multiple customers

- Ensure end-to-end testing of the workflow and output before releasing it to the customer Engagement Manager 2

Requirements:

- 3 years of Stakeholder Management Experience (Sales / Consulting / Account Management)

- Good Verbal and Written Communication

- Excellent conflict management and resolution skills

- Ability to Manage relationships Proven track record of leading projects

- Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership

- Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.

- Understand Software (Engg background should be enough)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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