Emoha - Manager - Quality

- The Quality Manager is responsible for developing, coordinating, implementing, and evaluating the continuous quality improvement activities for assigned projects and departments according to the established quality standards.

- Oversees quality assurance and compliance functions, ensure programs and services are implemented at the highest standards and elders receive the highest level of care.

- Effective Business mapping, As-is Analysis & Gap Analysis

- Researching and developing quality improvement programs to provide services that lead to better healthcare outcomes

- Forte in Business process design and documentation

- Qualitative project management using Six Sigma methodologies

- Continuous process improvement by implementing industry best practices and Artificial Intelligence tools

- Business Metric creation and management

- Development of Quality Dashboards and MIS development

- Development of version control quality documents and manage internal and external audits

- Develop effective metrics for a review mechanism

- Perform ongoing analysis of gaps in clinical care and ensure alignment of all interventions with the strategic plans.

- Ensure all departments comply with and understand the quality program, reporting elements, and regulatory requirements.

- Conduct regular audits to facilitate ongoing practices and improvements

- To identify Non-compliance with documentation audit, care plans & incomplete visits.

- To ensure that all elder care is delivered based on the customized care plan and specific instructions as agreed by internal stakeholders

- To identify and escalate any non-compliance clinical findings to respective stakeholder

- To maintain quality standards across functions

- To prepare and maintain version control SOPs and documents across functions

Behavioral Requirements : 

- High level of ethics and ability to do the right thing, irrespective of circumstances

- Excellent communication skills

- Self-motivated with the ability to take initiative

- Ability to concentrate and complete tasks in a timely manner

- Ability to work independently as well as collaborate with interdepartmental teams

- Ability to adapt to a changing environment and work requirements

Qualification : 

- B.Sc Graduate

- Preferred - Post Graduate / MBA with experience in Artificial Intelligence tools

- Six Sigma Certification - Green belt (mandatory)