Elsevier Elsevier http://www.elsevier.com/ Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, deliver better care, and sometimes make groundbreaking discoveries that advance the boundaries of knowledge and human progress. Elsevier provides web-based, digital solutions - among them ScienceDirect, Scopus, Elsevier Research Intelligenceand ClinicalKey - and publishes over 2,500 journals, including The Lancet and Cell, and more than 33,000 book titles, including a number of iconic references works. Elsevier is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries. What will you do in Customer Consultant - Research Management role? The Customer Consultant is responsible for ensuring value and use of the research management portfolio and for overall revenue growth with the focus on renewals, maximizing customer retention (number of customers) at account base and strategic engagement with critical government agencies to achieve long-term organizational objectives. Key Responsibility Areas: 1. Revenue growth : - On-going monitoring of customer value to ensure increasing value and minimize attrition risk - Support account team to demonstrate product value and ROI in support of renewal contract negotiations. Together with AM, prepare customer specific renewal value stories for renewal negotiations with focus on research office value story - Focused on total renewal growth (so retention and price uplift) - Uncover up-sell or cross-sell opportunities in order to grow total revenue base, and pro-actively share with AM and SSM - Formulate actionable recommendations to help the client achieve the desired result - Communicate conclusions to the client in a professional and credible manner - Lead in formulating the customer-specific ROI - Develop project and engagement plans with the client - Ensure timeline and appropriate communication with the client 2. Customer engagement plan for research management portfolio : - Align the specific solution engagement plan for the Research management portfolio with the holistic customer engagement plan owned by the account manager; main focus on research office as primary owner of the relationships and value - Own the post-sales process for the Research Management portfolio - Ensure successful implementation and adoption of a solution at customers; ensure delivery of appropriate training (self, via 3rd parties, via online offerings) in line with customer engagement plan. Coordinate with global Customer Support team (in Operations). - Identify new contacts and product users. Turn them into product advocates. 3. Usage reporting compliance : - Systematically monitor usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives - Coordinate to ensure delivery of monthly usage reporting by central Usage team to key customers (including trend analyses) 4. Build, maintain and share in-depth knowledge : - Can demonstrate all solutions in portfolio to expert end-users, at a feature level comparison against all competitors - Trusted advisor to the customer - in-depth knowledge of their very specific research workflow and how they extract value from our solution - Stay abreast of development in field and market segment, and share with Elsevier. An active thought-leader in the domain in the specific territory. - Provide customer feedback to product and marketing teams and plans to help direct marketing efforts in meeting strategic sales objectives Key Competencies : - Drives for results - Technical and Professional Expertise - Collaboration and Teamwork - Solves Problems and Analyzes Issues Functional and Technical Competencies : - Deep domain knowledge in research management - Influencing skills - at executive and end-user level - Communication skills - both written and spoken - Project management skills - Excellent Analytical Skills Desired Candidate Background: Qualifications and Candidate Attributes : - Experience working in or with research administration and management functions - Expert in bibliometric and research performance evaluation - Expertise to program manage complex matrix of internal and external stakeholders - Researcher background (can be in academia) in specific domain - Have used products in product portfolio, or else similar products - Background in customer engagement and driving customer adoption - Fluency in English - Experienced in working in an international matrixed organization - Self-starter - Frequent travel required (40%) - Minimum of 5 years of experience in business/analytic applications consultancy and/or management consultancy - Excellent analytical and presentation skills

Gurgaon/Gurugram

Elsevier - Customer Consultant - Research Management Portfolio 

Elsevier - Customer Consultant - Research Management Portfolio  ,Job Description for Elsevier - Customer Consultant - Research Management Portfolio  in Elsevier in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!

Job Description for Elsevier - Customer Consultant - Research Management Portfolio  in Elsevier in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!