Eli India - Language Coach/Voice & Accent Trainer

Salary Range: 10-12 LPA

Language Coach/ Voice & Accent Trainer (Shift: 5:30pm-2:30am)

Eli India http://www.eliindia.com/

Eli India is a rapidly growing US based multinational organization passionate about creating products that engage readers and users with unique interests. Eli and its affiliates serve customers ranging from baseball card collectors to medical coders. We provide a broad range of media for each interest group we serve, including magazines, newsletters, online communities, subscription web sites, e-commerce solutions, workflow software, certifications, training, seminars, conferences, and webinars.

Eli offers a much sought-after work environment for people at different stages in their careers. We are agile towards our targets and we attract employees who are similar to us. We offer an enviable workplace with not just the tangible measures of remuneration, flexibility with working arrangements; it is also the less tangible measures of maintaining a strong company culture, work environment and support which make the real difference.

Eli India is a part of Eli Global, which is a fast-growing global organization. Headquartered in Durham, North Carolina, our group and its affiliates employ 3,500+ employees who work from over a dozen locations on three continents. Eli Global is a globally diversified information and services group that provides a broad range of products and services including: EMR, certification, training, market research, advertising, information services and cash flow management.

Eli believes in building long-term relationships with its people, its partners, and its customers. We have never sold a business and have a 30-year plan for each business we operate. Eli doesn- t put its operating companies under a single conglomerate, but keep them as independent companies and only integrate those that are added services or value to the platform.

Job Description

The Language Coach is a highly focused position to provide support to a top quality service-oriented and highly successful B2B inside sales team.

Designation: Communications / Voice & Accent Trainer/ Voice Coach

Exposure to Sales and Customer Service operations

Scope and Responsibilities:

- Excellent verbal and written communication skills with ability to coach are a prerequisite

- Monitor calls basis Communication & Soft Skills, also share productive feedback to enhance agent performance

- Knowledge of Phonetic English, Syllable, Intonation & Grammar

- Ability to maintain MIS and Performance reports

- Strong Presentation skills

- Analyze the Coaching / Training needs of the agents & support them in delivery

- Participate in calibrations to ensure consistent scoring & feedback delivery approach

- Able & Interest to coach / develop skills of new hires as well as current employees

- willing to train as per set modules

- Ability to use Microsoft Office with ease