Software Customer Success Manager

Job Description

Key Responsibilities:

- Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal

- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio

- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions

- Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences

- Experience with understanding customer buying behaviors & processes.

- Have knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.

- Ability to motivate and work with others to make customers successful.

- Commercial acumen. Ability to collaborate and build trust with sales.

- Capable of developing, communicating and executing a services ARR strategy at a corporate level.

- Excellent presentation and communication skills (written and verbal) to various levels of customer's organization.

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- Self-starter with strong collaboration skills

- Capability of Managing Multiple Priorities.

- Ability to work with cross-functional teams

Education and Experience :

- Bachelor's degree in Business Administration, Engineering or related fields.

- At least 8 years of work experience and experience in working with customers in a commercial and/or technical capacity.

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