Manager at Eldjouari
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Eldjouari - Software Customer Success Manager (8-15 yrs)
Software Customer Success Manager
- Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal
- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
- Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences
- Experience with understanding customer buying behaviors & processes.
- Have knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.
- Ability to motivate and work with others to make customers successful.
- Commercial acumen. Ability to collaborate and build trust with sales.
- Capable of developing, communicating and executing a services ARR strategy at a corporate level.
- Excellent presentation and communication skills (written and verbal) to various levels of customer's organization.
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- Self-starter with strong collaboration skills
- Capability of Managing Multiple Priorities.
- Ability to work with cross-functional teams
Education and Experience :
- Bachelor's degree in Business Administration, Engineering or related fields.
- At least 8 years of work experience and experience in working with customers in a commercial and/or technical capacity.