Head Talent Acquisition at ElasticRun
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ElasticRun - General Manager - Operations (14-20 yrs)
We are looking for analytical and target driven operations leaders to lead large scale operations for various processes. This individual will lead operations for the assigned region / business line and be the owner for the metrics. The operations leader would be measured on the
KPI achievement and team achievements.
- Build and execute largescale back end processes.
- Project planning for setting up new operations and expanding existing operations
- Understand customer expectations. Design and drive operations to align with customer expectations
- Periodic reporting and reviews with customers on performance metrics
- Identifying process improvement and automation opportunities
- Coach, nurture, mentor the team
- Working with technology team to build and implement comprehensive solutions
- Create and own operations budget. Focus on continuous service improvement and cost reduction
- Create an engagement mechanism with business partners for a long-term relationship
- Ensure periodic reconciliation of transactions with customers and business partners
What we look for in all candidates
- Managed large scale back end processes.
- Comfortable to work in a fast paced, ambiguous environment.
- Ability to find the root cause of the problems and solve them. Candidate should be comfortable in dealing with numbers, Candidate should seek and analyse the relevant data and then solve problems, make recommendations backed by data.
- Understand that the customer comes first. Be it internal or external. Should be ready to go extra mile whenever required to make sure that customer needs are met.
- Continuously looking for improvements possible in the products and processes. S/he should be able to simplify the processes.
- Should not be hesitant to ask questions when required.
- Think long term solutions and not short term fixes.
- Mentor and coach team members so that they can contribute to the organisation effectively.
- Ability to multi-task, work under pressure and meet deadlines